• Conducts quality improvement inspections within assigned areas of responsibility.
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Assists with Training and Development
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
• Counsels crew members in regard to tardiness, absenteeism, work performance etc, using proper documentation procedures.
• Leads and participates in a team to ensure the successful completion of assigned tasks.
• Responsible for the running and leadership of the shift in the absence of the Supervisor
• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups.
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees.
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

• Provides leadership and direction to team members.
• Provides open communication between field employees and management.
• Provides positive coaching to team members.
• Assists with the training of housekeeping staff and schedules work assignments.
• Assists with making daily and weekly work schedules.
• Oversees and performs cleaning operations in the assigned buildings.
• Takes care of keys and access cards for the property
• Reports damaged, broken and out-of-work features/items.
• Makes sure premises are secured at all times.
• Oversees and performs additional service requests (tag job) in assigned building.
• Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
• Coordinates scheduling of cleaning crew.
• Oversees quality of jobs and confirms completion with Area Manager.
• Provides training to all new hires assigned to the building.
• Attends and participates in all meeting and training sessions involving assigned property and crew.
• Completes time sheets, validates time sheet accuracy and delivers time sheets to office.
• Checks supplies, equipment, and chemicals weekly.
• Completes order forms completely and accurately.
• Coordinates equipment usage and inventories.
• Performs all tasks and duties required of your team.
• Miscellaneous duties as assigned.

• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

• Customer Service Experience
• 1 yr of similar work experience

For thousands of clients across the U.S. and in more than 20 international locations, ABM is a source of reliable people and services that improve the spaces and places that matter most. Our team of more than 100,000 skilled and hardworking people takes care of clients across Aviation, Banking, Life Sciences, Commercial Office Buildings and Real Estate, Education, Food and Beverage, Government, Healthcare, Manufacturing, Nuclear Power, Parking, Retail, Sports, Technology, Warehousing, and more. We provide a wide variety of services in each industry we serve, from airport shuttle service and wheelchair assistance to food and nutrition to mission-critical solutions in hospitals. In every case, ABM makes every day run smoothly by going the extra mile to deliver the best quality with the highest levels of integrity. We show our respect for every person, every day. Every ABM team member gains clear career growth programs and support. We promise safe working conditions. And together, we live out our six core values.