10 Quality Assurance/Quality Control Manager (FT) Jobs in Providence, RI
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Quality Assurance/Quality Control Manager (FT)
$123k-156k (estimate)
Full Time
9 Months Ago
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ABM Ind. is Hiring a Quality Assurance/Quality Control Manager (FT) Near Providence, RI
The Quality Assurance/Quality Control Trainer is responsible for ensuring compliance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through regular inspections and training programs. This role involves conducting inspections of operations, identifying deficiencies, and providing training to staff to address those deficiencies. The Quality Assurance/Quality Control Trainer will work closely with the operations team, management, and other stakeholders to improve performance and ensure adherence to ABM Standard Operating Procedures (SOPs).
Description for Internal Candidates |
Job Overview:
The Quality Assurance/Quality Control Trainer is responsible for ensuring compliance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through regular inspections and training programs. This role involves conducting inspections of operations, identifying deficiencies, and providing training to staff to address those deficiencies. The Quality Assurance/Quality Control Trainer will work closely with the operations team, management, and other stakeholders to improve performance and ensure adherence to ABM Standard Operating Procedures (SOPs).
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management
Key Responsibilities:
- Inspection and Compliance:
- Conduct regular inspections of operations to ensure compliance with KPIs, SLAs, and ABM SOPs.
- Identify deficiencies, non-compliance, and areas for improvement.
- Document inspection findings and create reports for management.
- Training and Development:
- Develop and implement training programs to address deficiencies identified during inspections.
- Conduct training sessions for staff on operational procedures, best practices, and ABM SOPs.
- Monitor the effectiveness of training programs and adjust as necessary.
- Continuous Improvement:
- Close the loop between identified deficiencies and training programs to drive continuous improvement.
- Work closely with operations staff to develop action plans to address identified deficiencies.
- Monitor the progress of action plans and provide feedback to ensure sustained improvement.
- Standard Operating Procedures (SOPs):
- Ensure that staff are familiar with and adhere to ABM SOPs.
- Review and update SOPs as necessary to reflect best practices and changes in operational requirements.
- Communicate SOP updates to staff and provide training on new procedures.
- Data Analysis and Reporting:
- Collect and analyze data related to operational performance, compliance, and training effectiveness.
- Prepare reports and presentations summarizing inspection findings, training outcomes, and performance metrics.
- Provide recommendations for process improvements based on data analysis.
- Collaboration and Communication:
- Collaborate with management, supervisors, and frontline staff to foster a culture of quality assurance and continuous improvement.
- Communicate effectively with stakeholders to ensure alignment on expectations, goals, and performance standards.
- Provide guidance and support to operations staff regarding quality assurance processes and requirements.
Qualifications:
- High school diploma or equivalent. Additional education or certifications in quality assurance, training, or a related field is a plus.
- Proven experience in quality assurance, quality control, or inspections, preferably in a facilities management or similar industry.
- Strong knowledge of KPIs, SLAs, and SOPs.
- Experience in developing and delivering training programs.
- Excellent analytical and problem-solving skills.
- Detail-oriented with strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in using computer applications, including spreadsheets and databases.
- Ability to travel to various locations within the district as needed.
- The Quality Assurance/Quality Control Trainer plays a vital role in ensuring compliance, training, and continuous improvement within the operations of the district. This position requires strong attention to detail, excellent communication skills, and the ability to identify areas for improvement and develop effective training programs to enhance operational performance.
Job Summary
JOB TYPE
Full Time
SALARY
$123k-156k (estimate)
POST DATE
07/21/2023
EXPIRATION DATE
04/23/2024
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