Abile Group has an exciting and challenging opportunity for a Operations and Support Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.

• Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected.
• Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads.
• Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize.
• Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)

Clearance Required: TS/SCI required with ability to pass a CI Poly

Degree and Years of Experience: Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.

• 8 years of related software development experience

Required Skills:

• Proficiency in system administration and maintenance
• Understanding of DevOps principles and tools (e.g., Docker, Kubernetes, Jenkins).
• Experience with Containerization and Kubernetes.
• Troubleshooting and problem-solving skills related to hardware, software and network issues.
• Ability to perform root cause analysis for system failures and implement corrective actions.
• Basic experience with scripting languages such as Python, Bash, or PowerShell.
• Capacity to make decisions under pressure and manage competing priorities.
• Strong communication skills to liaise with stakeholders and convey technical information effectively.
• Strong analytical and critical thinking skills.
• Ability to work independently as well as in a team environment.
• Customer-focused mindset with a dedication to meeting service level agreements (SLAs) and customer expectations.

Desired Skills:

• Experience managing container platforms (e.g., Openshift, Rancher)
• Strong experience with scripting languages such as Python, Bash, or PowerShell
• Ability to troubleshoot Postgres Databases
• Familiarity with graph databases (e.g., RedisGraph, Neo4j)
• Familiarity with messaging systems (e.g., Pulsar, Kafka, NATS JetStream)

Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients subject matter experience and Abiles breadth of expertise.

Abile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days.

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.