Overview

Who are we looking for? You.

You who...

• …draws energy from working with people, is outgoing and is optimistic.
• …have a strong sense of urgency, but not at the expense of quality.
• …demonstrate the knowledge, attitudes, skills, and habits of a high-achiever who is committed to putting clients first and doing the right thing.
• …must be adaptable to change and be solutions-oriented.
• …must provide exceptional customer service.
• …are excellent at building rapport.
• …are people-oriented.
• …have strong written and verbal communication skills.
• …have strong organizational skills.
• …are learning-based.
• ...strong leader.

The Billing Manager is responsible to assist in the day-to-day billing functions of the business unit and provide leadership and direction as necessary within the department. This position processes and monitors the billing and vouchering of all lines of business being billed by the business unit and ensures that all units are handled accurately, timely, and processed in accordance with all company policies and established practices. This position manages the unit billing staff and is responsible for ensuring that all work is properly allocated and completed in an accurate and timely manner.

This is an ONSITE position in Loma Linda, CA; full time Monday-Friday, standard hours. Salary for this positon $66,560.00/yr.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Responsible for the daily management of the billing functions.
• Provides administrative oversight and direct management of the billing staff. Prioritizes and manages the daily workload to ensure equitable distribution of work is maintained.
• Maintains systematic, accurate, and timely processing of all billings including, but not limited to, paper invoicing, electronic invoicing, provider vouchering and adjustments.
• If applicable, ensures all invoicing is billed daily and in accordance with company practices and client contract agreements. Performs any follow-up on provider bills not received in a timely manner to decrease invoicing delays.
• Works closely with internal and external sources to facilitate, manage and monitor electronic billing functions as required by the business unit.
• Researches and responds to inquiries from clients or consultants regarding invoices, and voucher inquiries.
• Reports any unresolved disputes with physicians or vendors to upper management for resolution.
• Prepares and ensures accurate timely completion of month end, quarterly and year end reporting requirements.
• Ensures the confidentiality and security of all financial files.
• Performs a variety of clerical duties including, but not limited to, answering telephone inquiries, taking messages, filing, scanning and photocopying.
• Perform other duties as assigned by upper management.

SUPERVISORY RESPONSIBILITIES

• Directly supervise and carry out supervisory responsibilities in accordance with ABI policies and applicable laws. Responsibilities include, but are not limited to:
• Carries out all managerial responsibilities in accordance with the company’s standards, policies,and all applicable employment laws.
• Provides support, training, tools, and techniques to assist staff in achieving department goals and standards.
• Manages and coordinates new hire orientation, training and continued employee development.
• Responsible to review and approve employee timecards and coordinates overtime needs with upper management and staff as needed.
• Encourages positive morale, maintains harmony among staff, and resolves grievances when necessary.
• Actively participates in the departments hiring and employee separation needs.
• Communicates change effectively and prepares and supports those affected by change accordingly.
• Actively participates in observing employee performance and documents performance issues as needed.
• Manage and supervise insubordinate staff when warranted and initiate corrective or disciplinary actions as required and/or directed by upper management.
• Ensure periodic performance feedback is communicated with all staff and report any performance concerns, recommendations for job placement and/or growth opportunities to upper management.
• Actively participates in successfully conducting annual performance evaluations.
• Works directly with the business unit RVP to ensure all staffing needs are met and the best working environment is achieved.

Qualifications

• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, decimals, fractions, hours & minutes, and possess the ability to compute rates and percentages.
• Must be proficient in multiple software programs, including, but not limited to, Great Plains,
• Microsoft Word, Outlook, Excel, electronic billing clearing houses and the Internet.
• Ability to follow instructions and respond to upper managements’ directions accurately
• Demonstrates a high level of accuracy in preparing and entering financial information. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or strict deadlines.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must possess the ability to manage and direct change, delays, or unexpected events appropriately.
• Demonstrates reliability and abides by the company attendance policy.
• Must maintain a professional and clean appearance at all times consistent with company standards.

Who We Are:

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.