1 Customer Service Specialist I Job in Tomball, TX
ABI Document Support Services is Hiring a Customer Service Specialist I Near Tomball, TX
We’re looking for: Customer Service Specialist Full time, M-F, (8-5 p.m.)Where? Tomball, TX (ONSITE POSITION) What you’ll be: The Customer Service Specialist’s role is to provide an additional layer of retention to the client, which supports both operational success and client satisfaction, to liaison with the sales team to onboard, and to introduce and integrate operational procedures to new clients and existing client relationships.
What’s in it for you? Close-knit, family-like team, extensive hands-on training, competitive benefits, a solid career path that screams growth.
When are we looking to hire? Yesterday.
What are you waiting for?
Responsibilities
- Respond to all client inquiries regarding updated status of order(s), by e-mail or phone, depending upon the client’s preference and/or the time-sensitivity of the order.
- Log all client issue, contacts and resolutions into Footprints.
- Proactively contact clients by e-mail/phone and provide clear and concise explanation to the client of any delays to orders and the reason(s) for the delay and coordinate with client on any additional information needed.
- Written communication by the CSR should fully explain each situation and may require that “canned system statuses” be modified to expressly state the nature of a particular situation. Spell-check must be used for both grammar and spelling prior to forwarding any e-mail or status letter to a client.
- Review all Certificates of No Records for validity and completion prior to routing to Billing.
- Review all Cancellations and/or Case Settled orders for appropriate closing statement prior to routing to Billing.
- Review all Objections and/or Motions to Quash for appropriate status and/or closing statement prior to routing to Billing.
- Review all Work orders received from the Retrieval Department for reason of Facility Non-Compliance and ensure that all procedures were followed to allow closure, prior to routing to Billing.
- Monitoring and/or handling of all Special Circumstance Orders (SCO’s) which require tight deadlines, special instructions, etc., outside of normal operational processes.
- Offer phone support to ABI Account Executives as needed.
- Provide Support, direction and/or resolution on technical issues/cases as logged in Salesforce by Account Executives.
- Compose and prepare confidential correspondence, reports, and other complex documents.
- Create and maintain database(s) and spreadsheet files, including reviewing Salesforce to assist in identifying possible leads and/or issues.
- Update, maintain and distribute national carrier rollout documentation; including carrier lists, defense firm lists, house counsel lists, notification letters, etc.
- Other duties as assigned.
- High School Diploma or equivalent required
- Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales. Familiarity with med-legal terminology and HIPAA requirements.
- Good understanding of the organization’s goals and objectives.
- Proficiency at typing; preferred level of at least 45 wpm.
- Ability to absorb new ideas and concepts quickly.
- Good analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Excellent telephone etiquette, written, interpersonal and organizational skills.
- Bi-lingual English-Spanish a plus.
ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
ABI offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
Job Summary
Full Time
$49k-63k (estimate)
04/13/2023
06/30/2024
solaritybyedco.com
Springfield, MO
<25
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The job skills required for Customer Service Specialist I include Customer Service, CSR, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist I positions, which can be used as a reference in future career path planning. As a Customer Service Specialist I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist I. You can explore the career advancement for a Customer Service Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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