Full Time | IT Outsourcing & Consulting3 Weeks Ago
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AB2 Consulting Inc is Hiring a Senior Application Developer - IVR /PBX / SIP - Okemos, Michigan Near Okemos, MI
The ideal candidate should have at least 5 years of experience in one or more of the following:
Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications
Knowledge of PBX architecture, telecommunication network services, and contact center systems
Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems
Strong understanding of contact center operation, including key metrics and workforce management needs
As well as experience with management and development of speech recognition systems and grammars