Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring guest satisfaction. The ideal candidate will have excellent phone etiquette, strong guest relations skills, and be .

Duties:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Perform night audit duties as required
- Utilize hotel management software to manage reservations and guest information

Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Strong guest relations skills with the ability to provide exceptional customer service
- Bilingual proficiency in English and [second language] is preferred
- Familiarity with hotel operations and procedures is a plus
- Knowledge of phone systems and hotel management software is an advantage

At [Company Name], we value our employees and offer a range of benefits including competitive pay, opportunities for career advancement, and a positive work environment. Join our team of dedicated professionals committed to providing outstanding guest experiences.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, requirements, or working conditions associated with the role.

Job Types: Full-time, Part-time

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work setting:

• In-person

Work Location: In person