SERVICE ADVISOR

Are you ready for a fast paced, high intensity and high reward career? We are looking to add dynamic, energetic and positive team members to our Service Advisor team. If you are ready to try a new, engaging, and fun team- we encourage you to apply NOW!
At Aaron Automotive Group, we value professionalism, commitment, integrity, and dedication towards continuous learning and advancements. Our company offers endless growth by evolving our employees with continuous training to achieve great success in their professional careers. We are currently looking for an experienced & skilled automotive Service Advisor for our Ford dealership in Escondido, CA, to join our team and bring an outstanding consumer experience to the table.

Job Description

As a Service Advisor, you will be reporting to the Service Manager, will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Act as a liaison by representing the center to service clients and the client's interest to the Service Center. You will also serve as a liaison between the Service Manager, Shop Supervisor, Parts personnel, Technicians, and Warranty Administration.

Responsibilities

● SMILE! Own and project a positive attitude toward customers and coworkers!

● Be an excellent communicator. The majority of the service advisor role, is communication- be prepared to keep people informed by phone, email or text. We provide a robust communication suite to allow you to be successful.

● Be presentable. Your success relies on your ability to communicate- both verbally and non-verbally. Make sure that your appearance promotes a professional and welcoming interaction.

● Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer

● Develop customer payment estimates by costing materials, supplies, and labor, including deductibles

● Prepare repair orders (RO), obtain approval signatures, and enter RO into a service database system

● Communicate additional repair and service needs to the customer based on vehicle inspection

● Keeping customers informed of service specials, completion times, and service expenses

● Responsibly help owners care for their cars and maintain their vehicles

● Establishes a critical and ongoing relationship with customers

● Inspect vehicles and apply proper resources (vehicle history, key reader, etc,) to accurately identify and verify vehicle mileage and service needs

● Repeat new vehicle sales by providing a premium after-sales experience for each client

● Refer to service history, inspect the vehicle, and recommend service to clients

● Responsibly promote the sales of appropriate services, parts, and accessories

● Write and verify accurate repair orders and include supporting documentation

● Administer new and used vehicle warranty repairs following warranty specifications

● Meet requirements of state and federal law for automobile repair and consumer protection

Requirements

● Previous Service Advisor experience, a must

● Ford STARS Certification is a plus

● Prior experience as an automotive technician is a plus

● Excellent communication, interpersonal and organizational skills

● A team player who is focused on providing exemplary customer service

● Basic mechanical understanding of an automobile

● Acceptable driving record and a valid driver's license in your state of residence

● A devotion to work in a performance-based, commission environment

● Ability to handle multiple tasks in a fast-paced environment

● Excellent communication, interpersonal and organizational skills

● High school diploma or equivalent

Compensation and Benefits

● Paid Vacation

● Medical, Dental, and Life Insurance

● Continuous training, coaching, and mentoring

● A professional work environment with tremendous opportunities for career growth

● Highly competitive salary and compensation plan

*We are an equal opportunity employer & drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN & passing drug test at a certified testing facility).*

Job Type: Full-time

Pay: $50,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Experience:

• driving a stick-shift vehicle: 2 years (Preferred)
• Service Advisor: 2 years (Preferred)
• Providing Excellent Customer Service: 2 years (Preferred)
• Working in a Team environment: 2 years (Preferred)
• Consumer Facing Sales: 1 year (Preferred)

Language:

• any other languages? (Preferred)

License/Certification:

• Driver's License (Required)
• Ford STARS Certification (Preferred)

Work Location: In person