Roadside Service Technician

Apply today to join AAA WA as a Roadside Service Technician!

Do you enjoy working outside in the fresh air, helping others and making a positive difference in someone’s day?AAA Washington Fleet is hiring Battery/Light Service and Tow Truck Drivers to join our Roadside Assistance team at our Spokane Fleet location! We provide paid training for this role as well.If you enjoy driving, helping others and have a background with automotive knowledge and customer service, apply now!

WHAT YOU’LL DO

Provide emergency mechanical assistance on member vehicles, such as jump-starts, battery testing, selling and installation of batteries, tire changes, delivering gasoline, lock-out services, and minor vehicle repairs as permissible.

Responsible for towing vehicles to specified location following correct safety and towing procedures.

Be the “face” of AAAWA to our members who are stranded and in need of emergency roadside service while providing excellent customer service.

Perform electrical, fuel or other system diagnosis on vehicles.

Perform minor vehicle repairs on assigned vehicles.

WHO YOU ARE

At least 21 years of age with a high school diploma or equivalent

Hold a valid WA or ID driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and trucks with automatic and manual transmissions

Can regularly lift up to 50 pounds, occasionally up to 75 pounds

Have mechanical knowledge and the ability to understand and diagnose a variety of automotive systems

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to operate fleet vehicles, passenger vehicles, and towing equipment, with both automatic and manual transmissions.

Two (2) years’ experience in a customer service environment preferred

Ability to pass a physical examination required by the Department of Transportation.

Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.

The physical environment is typical of a standard mechanic shop space, in parking lots and on the side of the roads and freeways. It requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment to prevent exposure to hazardous materials. May work around moving objects or vehicles and will need to be aware of surroundings for personal safety.

WHO WE ARE

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.

BENEFITS

Fully paid training and free uniforms

Flexible Schedules – 4 days per week at 10 hours per day

Shift differential pay for working nights/weekends

Health insurance (medical, vision, prescription drug, and dental)

Earn up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave

Eleven Paid Holidays every year in addition to PTO, including MLK and Juneteenth

401(k) with Employer Match

Life, Short Term Disability and Long-Term Disability insurance

Flexible Spending Accounts

4 Hours of Volunteer Time Off every year

On-Demand Pay / Earned Wage Access

Free Premier RV AAA Washington Membership

Travel, Insurance, and Membership Discounts

Paid, on-going training throughout your career

THRIVE wellness program

Free parking

Financial Literacy Education

SALARY RANGE

The pay range for this position is $22.60 - $28.55 per hour based on relevant experience. This role is eligible to receive additional shift differential pay from 12% - 20% in addition to base rate for working outside normal business hours. This role is also eligible for an opportunity for an annual companywide discretionary bonus and safety bonuses.

RANKED AS ONE OF WASHINGTON’S 2023 BEST PLACES TO WORK by Puget Sound Business Journal

NOTIFICATIONS

AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.

We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

AAA Washington is a drug-free workplace.

This position is deemed to be a safety-sensitive position.

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