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*Remote Position- Must be able to commute to Schenectady, NY and/or surrounding counties if needed*
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Job Description: AAA Northway is seeking a full-time call center representative to join our team. This is a work-from-home position that involves taking phone calls from AAA members and assisting them with their needs. The ideal candidate will have excellent customer service skills, be comfortable working with phone systems and software, and have the ability to work independently.
Responsibilities include, but not limited to, the following:
1. Provides telephone service to members regarding a variety of services to include emergency road service, auto travel, membership, TripTik® orders, DIP schedules, travel store items, and other related requests.
2. Gathers appropriate information to determine type of service required and other standard information to provide service; requires use of various software to respond appropriately.
3. Verifies memberships in computer.
4. Maintains a high level of knowledge regarding products and services to provide Ultimate Customer Satisfaction.
5. Sells and renews memberships, explaining member benefits in detail.
6. Suggests and cross-sells other related items such as cell phones, financial products, traveler’s checks, international driver’s permits, passport photos, attraction tickets, and travel store merchandise through referral to local office or 800# for assistance.
7. Inventories, stocks, assembles, collates, copies and maintains products and materials.
8. Deals with emergency situations in a professional manner, ensuring that the member is safe and taking any necessary precautions (examples: expediting service; contacting police; calming member; etc.).
9. Assists members with travel questions and/or refers questions to Travel Agency when appropriate.
10. Performs other duties as assigned.
Qualifications necessary for successfully performing this position include:
This is a full-time position that offers competitive pay and the opportunity to work from the comfort of your own home. If you are a self-motivated individual with a passion for customer service and are looking for a flexible job, we encourage you to apply today!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
Schedule:
Education:
Experience:
Location:
Work Location: Remote
Full Time
$36k-47k (estimate)
07/14/2023
05/08/2024
northway.aaa.com
SCHENECTADY, NY
50 - 100
1929
THOMAS HOY
$10M - $50M
The job skills required for Call Center Representative include Customer Service, Call Center, Products and Services, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.