JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
• Paid Holidays
• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work.

We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

On-scene time interacting with customer / establishing rapport, building relationships, trust and problem solving

Leverages sales skills for offering products and services from AAA to member during service interaction

Utilizing on-board computer, radio communications, and mapping systems

Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge / Skills / Abilities

Must be 21 to apply

Clear and proficient verbal and written communication even under pressure

Common knowledge of vehicle components and the common reasons for vehicle failure

Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Ability to drive a manual / automatic shift vehicle

Education & Experience / Licenses & Certification

Two (2) years of experience in a customer contact role

Education and training. I.E. : AAA Compliance Training, RPST,TSAAC, Lock-out, PSP, Battery Service Training

Vocational technical automotive training / certification or equivalent experience (preferred)

ASE (Automotive Service Excellence) certification(preferred)

Work Environment / Physical Requirements

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day;

bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Service Providers are required to provide a photograph for identification purposes.

Starting rates vary by region. Ranges start from $20.00 up to 24.50 hourly with potential to make up to an additional $1,300 per month with quality and productivity incentives.

Last updated : 2024-05-18