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**QA Analyst II Credit Cards & Unsecured Lending Delivery Operations**

350534BR

Project Management

Nationwide Wilmington , DE February 21, 2022

**Company Overview**

**About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .

**Department Overview**

TD Banks Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.

**Job Description**

The Quality Assurance Analyst II is responsible for ensuring overall service and/or department quality standards are met.

**Requirements**

Ensures adherence to set quality standards.

Leads and executes projects to attain company and/or department objectives which may require directing the work of others.

Identifies opportunities for process improvements to advance service quality and/or streamline functions.

Recommends and implements department training needs.

Maintains and develops expanding knowledge of company and/or department systems; assists with system implementation/conversion as needed.

Coordinates quality control and/or compliance activities.

Creates manuals, reports and documents and make updates as needed.

Participates in special projects and performs additional duties as assigned.

Recommends, facilitates and/or coordinates Employee training.

Monitors Employee and/or division performance to ensure compliance with department and/or company standards.

Contributes to a positive, ethical and respectful working environment and communicate openly with others.

Models company culture internally and externally.

Participates in meetings and coaching sessions.

Keeps staff informed of any procedural changes or enhancements.

Provides support to department leadership in performing trend analysis, information gathering, performance feedback and related activities. - Must be eligible for employment under regulatory standards applicable to the position.

**Qualifications**

Bachelors degree or progressive

3-5 years related experience required

Excellent written and verbal communication skills

Proven time management and organizational skills

Strong computer skills

Must be able to work flexible hours, including possible evenings and weekends

Proven problem solving skills

Excellent interpersonal skills

Proven ability to work as an active participant in a team as well as independently

Experience in a unpredictable and fast pace environment

Proven ability to be detail oriented

**Hours**

Standard Office

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Colorado Residents Only**

For an overview of TDs Benefits program, please visit

**Colorado Residents Only**

For additional information regarding the compensation of this position, please

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