AAA Club Alliance is seeking part-time Member Relations Associate Coordinators to support our call center in Lexington, KY. Come and join an amazing team!

To the qualified candidate, we offer:

• A competitive hourly rate $15.00/hour and eligibility for annual merit increase
• Paid Time Off
• 401(k) plan with a company match of up to 7%
• 8 paid holidays
• Hybrid or work-from-home options after initial training & onboarding period has been completed

The primary duties of the Member Relations Coordinator are:

• Acts as first contact and takes calls from Members and customers. Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner.
• Escalates non-routine complaints and issues to the appropriate party.
• Organizes/prioritizes daily workload to ensure adherence to AAA goals and objectives.
• Determines appropriate compensation for routine case resolution.
• Communicates with members through multiple channels, both verbal and written.
• Engages with members to provide an exceptional customer service experience.
• Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly.
• Effectively uses computer systems for tracking purposes, information gathering, documentation and resolution of cases.
• Maintains performance standards as established by the business line.
• Interprets and explains policies to members as needed.
• Practices and promotes shared values amongst peers.

Minimum Qualifications:

• High School Diploma; Associates degree a plus.
• 1 years of Customer Service Experience.
• Customer service skills including friendliness, empathy, and strong listening skills. Experience interacting with dissatisfied customers a plus.
• Ability to prioritize work, and handle simultaneous assignments with success and accuracy. Ability to perform multiple tasks in fast paced environment.
• Good problem solving and critical thinking skills.
• Proficient computer, phone, and writing skills. Ability to compose professionally written communications and maintain professional verbal communications under difficult circumstances.
• Familiarity with AAA policies and practices a plus.
• Ability to work overtime as needed.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 22 – 25 per week

Experience level:

• 1 year
• Under 1 year

Schedule:

• Day shift
• Evening shift
• Every weekend

Work Location: In person