Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years No Sundays Bi-Weekly Pay – Quarterly Bonus Plan Eligibility Over 3 weeks of paid time off accrued during the first year Complimentary AAA Premier level membership What we can offer you: Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 3PM Competitive Pay starting at $55,000/year, based on experience and location Medical, Dental, Vision and Prescription coverage 8 Paid Holidays Paid time off to volunteer Tuition reimbursement 401(K) plan with company match up to 7% The primary duties of a Retail Store Manager are: Ensure high levels of customer satisfaction through the delivery of excellent service and the achievement of scorecard goals to include revenue growth, sales, and quality standards. Monitor, evaluate, and coach associates to ensure they are meeting their goals by providing quality service and upselling/cross-selling products and services. Mentor and coach less experienced managers and supervisory staff with a focus on complaint resolution, operations management, and coaching techniques. Oversee the day to day operations of the store by efficiently managing the budget, facilities maintenance, merchandise and inventory management, and personnel management to include scheduling, recruitment and retention, and associate development. Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact and provide guidance or direction to associates in the absence of the business line leader. Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion. Identify and develop external relationships within the community to generate business and enhance the AAA image within the community. Coordinate with Travel Services and/or Distribution Marketing to coordinate promotional events. Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness. Participate on special project teams and represent the store, district, or region on company-wide committees or work groups. Minimum Qualifications: Bachelor’s Degree or equivalent. Five (5) to six (6) years of business experience which includes at least two (2) – three (3) years of supervisory experience. Background in Human Resources functions is not required but is a plus. Proficient in the use of Microsoft Office Suite products including Word and Excel and other internet based computer programs. Notary Public designation required (within six (6) months from date in position). Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within one (1) year of acceptance of the position. Must pass state requirements for Tag and Title processing applicable states. AAA Club Alliance (ACA) is an equal opportunity employer. Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply. Job Category: Management Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.