Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years No Sundays Bi-Weekly Pay – Quarterly Bonus Plan Eligibility Over 3 weeks of paid time off accrued during the first year Complimentary AAA Premier level membership What we can offer you: Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 3PM Competitive Pay Medical, Dental, Vision and Prescription coverage 8 Paid Holidays Paid time off to volunteer Tuition reimbursement 401(K) plan with company match up to 7% The primary duties of a Retail Manager are: Foster a sales and quality culture by focusing on the achievement of scorecard goals to include revenue growth, sales, and quality standards. Monitor and evaluate associate/member interactions to ensure established office goals and objectives are achieved through the selling/cross-selling of appropriate products and services during each customer interaction. Ensure performance expectations are set for individuals, assess results, and coach for improvement. Under the guidance of the District Manager/Director, manages day-to-day operations of a retail store location(s) including service delivery, staff administration, facilities maintenance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions and other operational areas of the retail store. Develops, coaches and mentors less experienced managers and supervisory staff providing guidance in coaching techniques, complaint resolution, and operations management. Demonstrate and promote a culture of Shared Values and teamwork. Participate on special project teams as needed and represent the retail store, district, or region on company-wide committees or workgroups. Collaborate with other business lines (Travel, Automotive, Insurance, Quality, etc.) to ensure a positive customer experience in all areas of customer contact. Assist retail associates in serving customer needs to include the investigation and resolution of customer complaints in a timely fashion. Prepare and deliver reports as required and ensure the consistent use of analytics to monitor and improve results, and develop plans to enhance operational efficiencies and associate effectiveness. Develop external business relationships that generate business for the retail stores and enhance the AAA image in the community. Work with Travel Services and/or Distribution Marketing to coordinate promotional events. Minimum Qualifications: Bachelor’s degree or equivalent. Five (5) – Six (6) years of business experience which includes at least - two (2) -three (3)years of supervisory experience. Proficient in the use of Microsoft Office Suite products including Word and Excel and other internet-based computer programs. Notary Public designation required (within six (6) months from date in position). Attainment of Membership and Travel Insurance License is required within six (6) months of job acceptance. Attainment of the Certified Travel Agent (CTA) professional travel designation will be required within one (1) years of acceptance of the position. Attainment of the Certified Travel Counselor (CTC) professional travel designation is preferred within five (5) years of acceptance of the position. Knowledge of Department of Motor Vehicle laws is preferred for the retail store’s state. Must pass state requirements for Tag & Title processing in applicable states Must maintain a satisfactory criminal history and meet all state-specific legal requirements for this position both before and after hire. AAA Club Alliance (ACA) is an equal opportunity employer. Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply. Job Category: Management Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process! We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.