Job Purpose Summary:

Manages all aspects of AAA Central Penn’s Approved Auto Repair program in accordance with AAA Automotive Quality Standards, AAA Brand Management guidelines, and AAA Central Penn policies and procedures. The Manager, Approved Automotive Repair is also responsible for the management of the AAA Central Penn Courier team. 

Essential Functions:

• Manages Approved Auto Repair operations and related programs, including service provider evaluations, recruitment, and contract signings.
• Holds automotive service providers and their employees accountable to meet AAA Central Penn Approved Auto Repair expectations and goals.
• Consults with automotive service providers regarding business practices and upcoming opportunities.
• Collaborates with automotive service providers in the preparing of business plans within expected timelines and budget.
• Responsible for evaluating and adjusting program fees within budgetary requirements as necessary. 
• In cooperation with the Support Center Manager, receives, investigates, and resolves customer concerns related to service providers.
• Manages AAACP Couriers and interoffice deliveries. 
• Works with area vo-tech programs assisting with the development of students to prepare them for future employment in the automotive repair industry.
• Works with AAA, Inc. on various committees and programs. 
• Independently makes decisions applying company policies and procedures to resolve problems.
• Additional job duties as required. 

Supervisory Responsibilities

• Directly manages all Approved Auto Repair facilities to verify compliance with all applicable Approved Auto Repair program standards, as well as promotions, policies, and procedures.
• Directly manages Courier staff in functions such as hiring, scheduling, payroll, training, and performance appraisals in accordance with AAA Central Penn policies, procedures, and applicable laws. 

Knowledge, Skills, and Abilities:

• High school diploma or equivalent.
• Five years of practical service technician, mechanical, or collision experience, plus at least three years of automotive service management and customer service experience, or the equivalent combination of knowledge and experience.
• Certifications including ASE Master Automotive & Body certification and ASE L1 certification, or the ability to become certified within the first year of employment, and any other certifications as specified by the AAA Quality Standards.
• Valid Driver’s License and a clean driving record.
• Familiarity with automotive diagnostic equipment.
• Possess thorough knowledge of business administration and business management systems, specifically associated with automotive and mechanical operations.
• Communication skills to efficiently obtain and convey necessary information including clearly explaining policies and benefits.
•  Ability to listen to and interpret, understand, and process verbal information and ask probing questions for clarity.
•  Ability to allocate resources and analyze information to identify alternatives and makes sound logical decisions to deliver an exceptional customer experience.
• Ability to perform multiple tasks at once, efficiently use time, and deal effectively with high business volume and time constraints, as required by business needs.
• Ability to use Microsoft Office Suite including Word, Excel, Power Point, Teams and Outlook, Zoom, internet browsers, and various business systems and software applications as needed in daily business operations.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty pounds. 

Work Environment:

The working environment ranges from a busy office with frequent interruptions/ distractions and a low noise level to repair facilities that are in a commercial/ industrial setting. May be exposed to hazardous materials used in automotive applications. Driving in all types of weather and for lengthy periods of time to facilities is required for this position.

 What We Offer:

• Medical, Dental, and Vision Insurance
• 401(k) with 6% match
• Paid Time Off 
• Personal Time Off
• Long Term Disability and life insurance
• Paid Volunteer time through AAA Cares events and eligible activities
• Free AAA Premier membership
• Tuition reimbursement
• Employee discounts and perks including travel, car battery, and more

About AAA of Central Pennsylvania

For over 100 years the name AAA has been synonymous with exceptional service. Whether it be roadside assistance, travel, financial products, or insurance nationally we have over 60 million members who appreciate the value and peace of mind that our services provide. Come join our team and be a part of the AAA legacy!

Selected candidate will be required to successfully complete pre-employment assessments, a criminal background check and drug screen.

Work Culture 

Here at AAA Central Penn, we value our sense of community which is evident in the events planned throughout the year. We value diversity and create an environment where everyone can be their true selves and every voice matters.

AAA Cares: AAA Central Penn has a proud tradition of supporting local non-profit organizations that have a positive community impact. In fact, commitment to community is one of our core values that guide our efforts to meet the needs of members and the communities we serve. AAA Cares promotes volunteerism and rewards team members volunteer activity. The initiative is team member-driven, team-spirited, and solidly supported by AAA Central Penn leadership.

Flexible work culture: Our mission is “We exist for our members and will judge everything we do by how well it serves their needs”. So yeah, we work hard. We also work hard to create an open, collaborative, and flexible culture. 

Employee Engagement Activities: We love what we do and we’re proud of our team. We recognize birthdays and employee anniversaries. We also have quarterly and annual recognition events, contests and trivia, an annual company-wide event, and many other opportunities to share our appreciation and have FUN at work! Not only is this company-wide, but individual departments and offices as well. We also have opportunities to be involved with various committees that focus on topics like employee safety, wellness, and engagement. 

AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V