The Tier 2 Agent provides. on-site and advanced technical support. to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX. Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engine...
The Tier 1 Agent serves as the. first point of contact. for all IT-related inquiries and incidents through the OneStop Help Desk. The agent provides initial troubleshooting, incident resolution for routine issues, and ensures accurate logging, routing, and escalation of tickets as needed. This role is critical to maintaining high levels of customer satisfaction and timely IT service delivery across headquarters, regional offices, and field staff....
The Tier 2 Agent provides. on-site and advanced technical support. to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX. Tempe, AZ). Tier 2 Agents handle escalated incidents from Tier 1, resolve hardware/software issues that require desk-side intervention, and ensure timely service delivery per Service Level Agreements (SLAs). They are critical in bridging the gap between initial help desk triage and Tier 3 engine...
The ServiceNow Administrator is responsible for the configuration, maintenance, and daily operation of the agency’s ServiceNow IT Service Management (ITSM) platform. This role ensures that ServiceNow effectively supports the agency’s help desk, incident management, request fulfillment, knowledge management, asset management, and reporting functions. The ServiceNow Administrator works closely with Tier 1–3 IT support teams, process owners, and lea...
The Configuration Manager is responsible for establishing, maintaining, and controlling the configuration management process for IT systems and services. This role ensures that all IT assets, baselines, and configuration items (CIs) are accurately identified, documented, tracked, and managed throughout their lifecycle. The Configuration Manager plays a key role in supporting change management, incident/problem resolution, asset accountability, an...
The. Microsoft Administrator II. is responsible for managing and maintaining the agency’s Microsoft-based IT infrastructure. This role ensures secure, reliable, and efficient operation of enterprise Microsoft environments including Windows Server, Entra ID, Active Directory, Exchange, Office 365, SharePoint, Teams, Intune, and Microsoft Azure. The Administrator will provide Tier 3 support, oversee deployments, troubleshoot complex issues, and ali...
The Network Administrator II is responsible for supporting the agency’s enterprise network operations, ensuring secure, reliable, and efficient performance of LAN, WAN, wireless, VoIP, data center, and software-defined networking (SDN) environments. This position provides Tier 3 support, daily operational monitoring, troubleshooting, and optimization of the network infrastructure across the agency Headquarters, Regional Offices, and Data Centers....
The Tier 1 Agent serves as the. first point of contact. for all IT-related inquiries and incidents through the OneStop Help Desk. The agent provides initial troubleshooting, incident resolution for routine issues, and ensures accurate logging, routing, and escalation of tickets as needed. This role is critical to maintaining high levels of customer satisfaction and timely IT service delivery across headquarters, regional offices, and field staff....
The Senior Systems Administrator is responsible for managing and maintaining the IT infrastructure, ensuring the secure, reliable, and efficient operation of all systems. This role includes overseeing the deployment, configuration, and support of various systems, including servers, applications, and associated technologies. The Senior Systems Administrator will collaborate with other IT teams to support various projects and initiatives, provide t...
The successful Logistics Management Specialist(s) shall provide logistics support in an IT. environment supporting the Army Logistics University, and the Quartermaster, Ordnance, and. Transportation Schools. As part of a logistics team, manages all aspects of logistics, specialized. services, and operations. Job Duties. . Assist with obtaining vendor quotes for IT items purchased through the CHESS program. Maintain accountability and signs out al...
As the. Systems Administrator (NGSB). you will act as a model of customer service excellence to all organizational staff members supporting our government customer. You will be responsible for participating with a team of highly qualified professionals and interacting daily with the customer to ensure productivity and resolve IT issues that the end-users may encounter with existing desktops, laptops, software installation issues, and other critic...
