Configuration Manager (Hybrid)

The Configuration Manager is responsible for establishing, maintaining, and controlling the configuration management process for IT systems and services. This role ensures that all IT assets, baselines, and configuration items (CIs) are accurately identified, documented, tracked, and managed throughout their lifecycle. The Configuration Manager plays a key role in supporting change management, incident/problem resolution, asset accountability, and compliance reporting by maintaining integrity of the Configuration Management Database (CMDB) within ServiceNow.

Key Responsibilities

• Defining and documenting the configuration items (CIs) within the IT environment, including hardware, software, and network components.
• Coordinating changes to configuration items to ensure that only authorized modifications are implemented.
• Conducting audits and verifications to ensure that the configuration items are correctly implemented and maintained.
• Coordinating changes to the IT environment to minimize disruption and ensure that changes are properly tested and documented.
• Supporting the government with change and release management of new or updated software and hardware components, ensuring proper testing and deployment.
• Maintaining detailed documentation of configuration items and providing regular reports on the status and performance of the IT environment.
• Automatically provisioning and de-provisioning virtual machines, storage, and network components based on demand, while leading the development of infrastructure-as-code solutions.
• Streamlining application and update deployments using automation tools to ensure timely and issue-free rollouts.
  
  

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience: Minimum of 5 years of IT configuration/asset management experience, with at least 2 years in a federal or regulated IT environment
  
  

Technical Skills:

• Hands-on experience with ServiceNow CMDB or similar ITSM platforms
• Knowledge of ITIL v3/v4 Configuration and Change Management processes
• Familiarity with federal IT standards and property accountability requirements (e.g., FAR 52.245-1)
  
  

Other Requirements

• Preferred Certifications:
• ITIL v3/v4 Foundation
• ServiceNow Certified Implementation Specialist (CIS-CMDB)
• Certified Configuration Manager (CMPIC or equivalent)
• Must pass background investigation
• Must be a U.S. Citizen
  
  

Company Overview

Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.

A3T offers excellent benefits to enhance the work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Retirement Savings Plan with Company Match
• Paid Holidays
• Paid Time Off (PTO)
• Tuition and Professional Development Assistance
• Parking/Travel Reimbursement (metropolitan areas)
  
  

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