A2 Hosting is currently looking for a Solutions Sales Specialist to join our team. The Solutions Specialist is responsible for providing exceptional customer-service to current and prospective clients throughout the sales and upgrade process. While identifying opportunities to engage with clients, the Solutions Specialist will answer email tickets, assist via live chat, and provide over-the-phone assistance as necessary to deliver a white glove sales experience.

Shift Information:

• 12:00am-8:00am ET Tuesday-Saturday

What you'll do:

• Provide outstanding customer service to current and prospective clients by assisting with sales and upgrade inquiries via email, live chat, and over the phone 
• Identify and understand the client’s needs; communicate service information and pricing of various services and plans that fulfill those needs
• Maintain a positive and long-term relationship with clients by providing quarterly follow-ups to ensure their hosting needs are being met
• Leverage knowledge from support and engineering teams to create creative solutions for clients
• May assist clients with basic level support tasks as necessary, escalating issues if required
• Maintain CRM records and ensure that data is added and updated regularly
• Provide accurate weekly sales performance reports to the Sales Lead

What you should have to succeed:

• A minimum of one year of related customer-service experience, ideally in a sales capacity
• Experience in a web hosting or similar technology company strongly preferred
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Effective interpersonal skills in interacting directly with external customers
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
• Proficient with computers with the ability to efficiently learn new software
• Ability to work as part of a team to overcome obstacles and achieve goals
• Effective time management skills including multitasking and prioritization