1 Manager Network Operations Center Job in Duluth, GA
A10 Consultancy is Hiring a Manager Network Operations Center Near Duluth, GA
The Network Operations Center (NOC) Manager is a vital position responsible for planning, organizing, and managing the staff and infrastructure that runs a critical 24 x 7 environment. This individual will manage a large team of NOC resources to ensure consistent, reliable, high-performing and available systems to our enterprise. Strong management, communication, and operational excellence are required to ensure continuous improvement of Network and Telecom availability across the A10Consultancy enterprise.
Responsibilities:
- Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network infrastructure and contract center operability.
- Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
- Responsibility for Incident Management, Problem Management, Monitoring Response, and Reporting/Metrics.
- Ensure the oversight, organization, and motivation of all the team members of the NOC.
- 24/7 responsibility for network (voice and data) availability.
- Build, develop, and lead remote team of technical NOC resources.
- Ensure processes and resources are aligned towards achieving committed SLAs and KPIs.
- Proactive communication on network health, impacts, executive escalations, and other critical analysis to Management and key stakeholders.
- Build, develop, and lead problem management process to ensure long-term network performance and stability.
- Define processes and controls providing on-call support.
- Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
- Establish and Maintain key relationships with strategic suppliers such as Cisco and AT&T.
- Lead recovery team for Network Outages and prepare post-mortem root-cause-analysis.
- Drive a continuous improvement environment.
Requirements:
- BS in Computer Science, Information Assurance (or) Higher.
- Knowledge of network management platforms including but not limited to: Netcool, SolarWinds, CiscoWorks, Cisco Prime, Live Action, etc.
- Broad and in-depth knowledge of internet infrastructure technologies.
- Experience with all aspects of networking including IP, TCP, VPNs, Routers, Switches, and Firewalls.
- Experience ITIL Management Suites such as Service-Now or Remedy.
- Excellent written and oral communication skills.
- Strong interpersonal skills and proven leadership skills including ability to communicate appropriate detail to all levels of management.
- Demonstrated ability to manage remote teams in multiple time-zones.
- Strong analytical skills, proven functional and technical analysis skills, professional client interaction.
- Strong follow-through and initiative to stay with issues until they are resolved, along with discipline and tenacity to meet deadlines.
- Must be comfortable working in a fast-paced with aggressive deadlines.
- Flexibility and ability to handle multiple tasks and priorities.
- Ability to work extended hours as required.
- Ability to travel up to 10%.
EEO Statement:
Integrated into our shared values is A10Consultancy's commitment to diversity. A10Consultancy is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at A10Consultancy has an ongoing responsibility to respect and support a globally diverse environment.
Education:
- Bachelor's Degree in Computer Science, Electrical & Computer Engineering
Statement to Third Party Agencies:
To ALL recruitment agencies: A10Consultancy only accepts resumes from agencies on the A10Consultancy preferred supplier list. Please do not forward resumes to our applicant tracking system, A10Consultancy employees, or any A10Consultancy facility. A10Consultancy is not responsible for any fees or charges associated with unsolicited resumes.
Job Summary
Full Time
$115k-146k (estimate)
02/09/2024
06/02/2024
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