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Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have strong communication skills.
Position Location: Berlin
Shifts Available:
- First Shift: 9 AM - 3 PM
- Second Shift: 3 PM - 8 PM
- Weekend availability preferred
Job Type: Full-Time, Part time, Hourly plus Incentive-Based Pay
About Us: Join our team at A1 Home Improvement, a premier company in the home services industry. We are dedicated to providing outstanding service to our customers and are looking for experienced Call Center Representatives to help us continue this tradition. Located in Berlin, we offer an engaging work environment and the chance to be part of a committed and growing team.
_ Role Description:_ As a Call Center Representative, you will be an integral part of our customer service efforts, dealing with inquiries, providing information about our products and services, and ensuring customers have a positive experience with every interaction. We are seeking individuals who are customer-focused, adaptable, and dedicated to excellence in service.
_ Responsibilities:_ - Respond to customer inquiries via phone and email. - Provide detailed information about products and services. - Address and resolve customer complaints and questions promptly and empathetically. - Maintain professionalism and positively represent the company.
Requirements: - Previous customer service experience. - Excellent communication and interpersonal skills. - Capable of multitasking in a fast-paced environment. - Attention to detail and strong problem-solving abilities. - Bilingual skills are a plus, but not required.
Training and Compensation: One week of hourly pay for training. Post-training, pay is based on an incentive model.
_ How to Apply:_ If you are passionate about customer service and looking to join a dynamic team, we would love to hear from you!
Please contact us: - Phone: 860-383-5685 or Email: zuly@a1roofproct.com
We look forward to welcoming you to the Team!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 25 – 30 per week
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person
Full Time | Part Time
Specialty Trade in Construction
$45k-58k (estimate)
03/27/2024
09/10/2024
a1homeimprovements.org
Swansea, SC
<25
Specialty Trade in Construction
The job skills required for Call Center Representative include Customer Service, Call Center, Products and Services, Problem Solving, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
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Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.