Description

 A&W Restaurants Inc. is looking to add a Field Trainer to our team! 

This position reports to the Manager of Field Training.

Contributes to A&W® success by implementing company standards through coaching and training. The scope of work resides mainly in the field facilitating training for managers and team members of Franchise Partners. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Executes a strategic plan focusing on operational excellence, consistent best production standards, and superior guest service.

2. Trains and develops franchisees and restaurant staff on operating procedures.

3. Enforces compliance to A&W Restaurant’s standards and specifications.

4. Ensures all governmental regulations are being observed.

5. Cultivates a positive and constructive business relationship with Franchise Partners and their teams.

6. Acts as a brand ambassador at all times.

7. Contributes to Restaurant Support Services team projects and initiatives

8. Manages existing training resources, and creates new material in digital and traditional formats.

9. Facilitates training content during A&W University for management training

10. Coordinates and facilitates training for managers and team members for new restaurant openings.

11. Provides operational support during new restaurant openings

12. Coordinates and facilitates on-site Brand Refreshers for existing restaurants.

Competencies

1. Knowledge of, and proficiency in, supervisory practices and procedures

2. Strong operational skills in a fast-paced food service environment

3. Strong leadership skills with the ability to coach and develop Managers

4. Strong QSR industry P&L acumen

5. Knowledge of food safety and sanitation procedures, including ServSafe certification

6. Organization, analytical, and planning skills

7. Effectively communicate, orally and in writing 

8. Collaborative and inclusive mindset; Able to effectively communicate and work with others through differences. 

9. Ability to gain the respect and trust of others at all levels of the company

10. Effectively handle and manage confidential and sensitive information

11. Excellent computer skills, including MSOffice and Excel

12. Experience in creating digital training content 

13. Able to make rational decisions when challenged with obstacles

Requirements

Supervisory Responsibility

The Field Trainer Position is in charge of training sessions during new manager training and new restaurant openings, and would have direct supervisory responsibility during these times.

Physical Demands

This position requires a large amount of travel by both vehicle and airplane. This role requires standing and exerting fast-paced mobility and the ability to lift up to 50 lbs.

Position Type and Expected Hours of Work

This is a full-time position expected to report to our Lexington, KY headquarters. Days and hours of work are based on the opening of new restaurants, training of new restaurant managers and conducting scheduled training workshops and boot camps.

1. The nature of this position may require the Field Trainer to work up to 10 straight days and up to 12 hours per day, depending on the restaurant needs. 

2. This position requires a flexible work schedule based on the training of new managers and the opening of new restaurants, where days and dates may change with little advance notice.

3. When in the office, schedules will fall between 7am and 7pm Monday-Friday, with some weekend and evening events required. Schedules are subject to supervisor and/or Company approval.

Travel

This position must be able to travel anywhere in the USA, up to 90% of their time.

Required Education and Experience

1. Minimum three years of experience training in individual, group, and classroom settings

2. Must have a valid driver’s license and a clean driving record

3. Must be able to work a flexible schedule and travel on short notice

4. Proven track record of building sales, increasing profits, Manager development, and operational improvement

Preferred Education and Experience

1. Minimum five years of progressively responsible experience in the restaurant industry

2. Minimum three years supervisory and/or training experience 

Equal Opportunity Employment

It is the policy of A&W Restaurants, Inc. to offer equal employment opportunity in all aspects of the employer/Team Member relationship without regard to race, color, religion, sex, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, sexual orientation, gender, gender identity, genetic information, tobacco smoking status, or any other status protected by law. A&W Restaurants, Inc. acts in compliance with the requirements and intent of applicable federal, state and local laws and regulations to protect the right to equal opportunity employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, projects, duties or responsibilities that are required of the employee for this job. Duties, projects, responsibilities, and activities may change at any time with or without notice.