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HIRING 2 SHIFT LEADSContributes to A&W success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment.Team Leader- Shift Lead, Crew Lead is generally offered as a full time restaurant job.Prior experience as Team Leader, Shift Lead, Team Lead, Crew Lead, supervisor, assistant manager, or other supervisory part time restaurant job highly desirable.
Requirements/Responsibilities
Summary of Key Responsibilities for Team Leader - Shift Lead, Crew Lead (include, but are not limited to, the following): * Works in various positions as needed during shift in addition to Supervisor duties.* Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties. * Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.* Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.* Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.* Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.* Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.* Communicates effectively. Filters information between RGM and Team Members as needed.* Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.* Sets the standard for regular and consistent attendance and punctuality.Required Knowledge, Skills and Abilities* Knowledge of food service operations. Minimum one year of experience in industry.* Knowledge of food safety and physical safety guidelines* Strong interpersonal skills* Strong customer service skills* Strong problem solving skills* Effective communication, orally and in writing, with Team Members and guests* Develop and maintain effective working relationships* Lead and motivate a team, even during challenging timesPhysical Requirements:* Able to lift up to 40 pounds.* Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.Availability Requirements:* Must have flexible availability for scheduling * Must be available for both opening and closing shifts * Must be able to work beyond scheduled hours as business requires Team Leader - Shift Lead, Crew Lead is generally offered as a part time restaurant job.Prior experience as Team Leader, Shift Lead, Team Lead, Crew Lead, supervisor, assistant manager, or other supervisory part time restaurant job highly desirable.
Full Time | Part Time
$25k-32k (estimate)
08/05/2023
05/11/2024