A-T CONTROLS INC.
Job Position: Quality Technician
Revision Date: May 2024
Employee:
Directly Reports To: QA Manager
POSITION SUMMARY:
The Quality technician is responsible for the daily required evaluation, testing, and management of returned product. The incumbent will work closely with the RMA Lead, Production Managers, Engineering, and assembly technicians to evaluate and troubleshoot returned products. They must be well-versed in the building and calibration of A-T Controls automated assemblies and be able to communicate with the RMA Lead the root cause of why product was not functioning as intended. When returned product is not available to evaluate, they will perform other Quality related functions such as incoming inspection and in-process inspection of current sales orders on the shop floor. They will ensure sales orders and return of merchandise authorizations are pulled, assembled and/or checked per the sales order or RMA specifications, thus meeting and/or exceeding customer expectations.
Authorities and Responsibilities:

• Fills out Evaluation Form for RMAs that includes findings on returned product and resolution if product is reworked.
• Maintains intimate working knowledge of current A-T Controls product line through scheduled training per ISO 9001:2015 Processes and Procedures Manual.
• Notifies Operations, Production Manager or Assembly/Machine Shop Supervisor if a non-conforming product is found when testing.
• When needed, interfaces with other Valve Automation Technicians to cross check each sales order prior to shipment. Thus, ensuring each sales order meets A-T Controls internal procedure requirements i.e. tagging and stamping.
• When needed, tests valves to relevant industry standards when required by sales orders, RMAs, incoming inspection, and A-T Controls internal work instructions
• Perform other duties as necessary or instructed.

EXPERIENCE/SKILL SET/TRAINING:

• 2 years of related work experience.
• Intermediate training and experience in assembly, calibration and testing of A-T product line.
• SAGE 100 knowledge preferred.
• Microsoft 365 or other related office productivity software.
• Good oral and written communication skills.
• Meet annual training requirements per A-T Controls ISO 9001:2015 quality program.
• Basic set of tools necessary to fulfill job description duties.
• Physically capable of picking up and moving items up to 50 pounds.

Rarely (0-12%) Occasionally (12-33%) Frequently (34-66%) Regularly (67-100%)
Seeing: Must possess ability to see details at close range (i.e. ability to read blueprints and use computer.) Eye sight must be correctable by lenses to 20/20 vision.
X
Hearing: Must be able to hear well enough to communicate with co-workers and customers. X
Speaking: Must be able to express or exchange ideas and communicate well in face-to-face discussions X
Standing/Walking: Must be able to move around on foot to accomplish tasks – ability to move from one site to another X
Climbing/Stooping/Kneeling: Must be able to bend legs at knees; ascend or descend ladders and the like X
Lifting/Pulling/Pushing: Must be able to use upper extremities to exert force to draw, drag or haul objects forward, downward or outward – Medium work exerting up to 85 lbs.
X
Fingering/Grasping/Feeling: Must be able to write, type, use tools, use phone, and keep arm-hand steady X
Working Conditions: This position is a mixture of a professional office and shop environment. Most management responsibilities are performed while sitting at a desk at a computer terminal. Technical duties may be performed in shop environment (low level noise) or at a customer’s site. Customers may run several shifts in various environments that can vary from a manufacturing plant to a shop or warehousing environment ranging from high- to low- level noise.