SUMMARY: This position is responsible for providing general support to and oversight of clients; enforcing program procedures; ensuring living areas are maintained.

SCHEDULE:

5 Days/week 3:00pm to 11:00pm

DUTIES AND RESPONSIBILITIES:

• Monitors all assigned program clients and provide general support.
• Alerts relevant Case Managers and Program Supervisors about clients who are struggling or in distress.
• Responds to client personal and interpersonal issues in a professional manner uses approved de-escalation techniques.
• Assists new clients with move-in and program onboarding.
• Maintains log of residents’ entry and exit from the facility.
• Conducts floor walk-throughs at designated intervals.
• Conducts room checks to monitor client well-being and ensure clients are following program protocols.
• Distributes client medication; monitors client self-medication; and maintains medication log.
• Completes daily shift reports and other documentation, as required.
• Monitors clients during mealtimes to ensure assigned dining schedules are observed.
• Escorts clients throughout the facility, as required.
• Administers scheduled and random drug screening, as required.
• Maintains client confidentiality according to HIPAA and organization requirements.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required:; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Publisher software.
• Other skills required:
  • One or more years of experience in social services, healthcare, security, or related field preferred.
  • Knowledge of general principles and approaches for providing services to clients experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
  • Maintain professional composure in emotional and complex situations.
  • Maintain organized workspace and documentation.
  • Communicate information and ideas in writing in a clear and concise manner.

• Ability to perform work duties with limited supervision.