SUMMARY

The Order Entry/Office Assistant's primary focus will be on order entry and a variety of clerical support duties. Must have attention to detail, possess exceptional customer service and computer skills and the aptitude to gain product knowledge to satisfy the customer's needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Assist with order entry:

• Monitor website and create order headers
• Review submitted orders and purchase orders
• Contact customers for additional information if needed
• Enter order lines, including specs and sizing
• Send order acknowledgements to customer and release to production once approved

Provide additional assistance to Sales and Customer Service as needed, including but not limited to:

• Procure and mail out swatches
• Send call tags for returned items
• Locate orders in production and update customers on lead times
• Follow up with customers regarding buttons, patches, etc.

Assist in the art department with printing stencils and creating markers for combining styles on digital printer including pulling stencil info into software and then ripping it.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 1-3 years related work experience

LANGUAGE SKILLS

• Excellent verbal and written communication skills

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals

REASONING ABILITY

• Must have reasoning abilities including the ability to define problems, collect data, establish facts, and draw valid conclusions

OTHER ABILITIES/SKILLS

• Strong attention to detail
• Ability to multi-task effectively handling multiple priorities and details with regards to customer inquiries, orders, and computer/phone system/digital printer.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift material for examination, up to 10 lbs.
• Must have color vision and good close vision.
• Must be able to sit for extended periods of time.
• Must be able to hear.
• Must be able to type with moderate manual dexterity.