10 Customer Experience Manager Jobs in Charlotte, AR
A.P. Moller - Maersk is Hiring a Customer Experience Manager Near Charlotte, AR
Are You Ready to Navigate the Future of Global Trade?Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
What we Offer:
- Dynamic Environment: Work in a high-paced environment where every day brings new challenges and opportunities.
- Valued & Recognized: Join a culture where your efforts are valued, recognized, and rewarded.
- Collaborative Spirit: Join forces with amazing colleagues who share a deep commitment to our values and go the extra mile for our customers, society, and each other.
In This Role, You Will:
- Team Leadership: Mentor and guide your team daily, promoting a culture of excellence and accountability.
- Performance Management: Monitor team metrics rigorously, swiftly addressing any performance gaps.
- Training & Development: Equip the team with the necessary skills and knowledge to excel. Collaborate across teams to enhance service quality and address challenges proactively.
- Customer Relations: Foster strong customer relationships—lead initiatives to optimize service delivery and operational efficiency.
- Data Integrity: Enhance data quality through meticulous compliance checks. Utilize data to drive improvements and uphold high standards across all service metrics.
- Stakeholder Engagement: Manage both internal and external stakeholder relationships to streamline operations.
- Talent Acquisition: Oversee hiring processes, nurturing a pipeline of talent that supports business growth and innovation.
- Bachelor's degree or four years of functional experience in ocean transportation or logistics.
- Operational Leadership: Minimum of 3 years experience managing sizable customer service or operations teams in logistics.
- Industry Knowledge: Deep understanding of legal and commercial frameworks in transport and international trade.
- Strategic Influence: Skilled in working within a matrix organization, leveraging networking and collaboration to achieve results.
- Communication Excellence: Proficient in engaging diverse, multicultural stakeholders through effective communication and presentations.
- Results Driven: Demonstrates a relentless drive for excellence, focusing on customer service and cost efficiency.
- Proven experience in client or program management.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Job Summary
Full Time
$88k-126k (estimate)
05/19/2024
06/06/2024
maesrkline.com
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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