Full Time Field Service Technician Wilmington, NC

Wilmington, NC, USA Req #3648 Monday, April 8, 2024

Full Time Field Service Technician Wilmington, NC

Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full Time Kiosk Technician in Wilmington, NC.

You would begin your career with RDS as a Kiosk Technician training on key duplicating and tag engraving kiosks. The territory consists of 60 to70 kiosks and is a 40 hour per week position.

This position will start at $45,000 to $50,000 a yearwith a company car and gas card. The territory would cover approximately a 100 miles radius centered in Wilmington, NC.

Benefits :

• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Car Allowance, independent scheduling and flexibility!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation / Paid Time Off / Sick Days / Floating Holiday’s

Job Description :

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed.

Typically taking 1-2 Hrs. per machine x 1-2 times per month)

• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
• Ideal for retired candidates with some technical experience.

Responsibilities :

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills :

• Basic trouble-shooting skills
• Mechanical and electro-mechanical skills
• The ability to follow written and oral instructions very carefully.
• Basic computer skills and basic spreadsheet and email skills are also required.

Training specific to the kiosks will be provided to all new employees.

BuiltHillmanStrong

Last updated : 2024-04-29