Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America UHI is seeking a Forecasting and Scheduling Coordinator to work within the Workforce Management department of the U-Haul Contact Center. Candidates for this position should have a working knowledge of Workforce Management principles, be proficient in Excel, have great analytical and communication skills, as well as the ability to thrive in a team environment. Other job duties and responsibilities include, but are not limited to: Gather statistical information (i.e., contact center call volume, AHT, agent productivity, shrinkage, attrition, and other impactful factors) to analyze and develop short-, mid- and long-term forecasts for multiple different business areas, including but not limited to inbound, outbound, email and chat Provide clear written and verbal communication to the management team, including forecasted workload, changes, assumptions, and inputs, as well as identifying any trends and insights Facilitate the coordination of shift assignments, vacations, time off approvals, and daily schedule processes Other duties as assigned Skills, Requirements, & Qualifications: 1-2 years' experience with workforce management software; including short-, mid- and long-term forecasts, scheduling and hiring plans. Experience with Verint WFO software is a plus 1-2 years’ experience working in a call center environment with a strong understanding of call center terminology and functions Strong analytical skills Excellent verbal and written communication skills Forward-thinking, energetic and desire for growing responsibility Strong organizational, project management and critical thinking skills Ability to work independently and as part of a Team Positive, upbeat, initiative-taking - “can-do” attitude This is a full-time position, working on-site at our corporate campus located in mid-town Phoenix, AZ. Monday-Friday with flexibility, as needed, to accommodate workflow. Some of the programs U-Haul has available: Health insurance New indoor fitness gym Onsite medical clinic for you and your family Career stability Opportunities for advancement Paid on-the-job training Prescription plans if eligible Dental & Vision Plans Business and travel insurance YouMatter Employee Assistance Program Paid holidays, vacation, and sick days 401k and Employee Stock Ownership Plan Life Insurance Critical Illness/Group Accident 24-hour physician available for kids Subsidized gym/membership MetLaw Legal program MetLife auto and home insurance Discounts on cell phone plans, hotels and more LifeLock Identity Theft Tuition reimbursement program Free online courses for personal and professional development at U-Haul University Savvy consumer wellness programs – from health care tips to financial wellness U-Haul federal credit union AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. By continuing with this application, you are indicating that, if hired, you consent to nicotine screening in the future. This policy will not apply to team members hired before February 1, 2020. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.