At AJBoggs, people are our greatest asset!

Accelerateyour career today serving public sector clients as an IXN Network Manager. Youwillpromoteawareness of IXN services and manage processes to achieve IXN’s financialsuccess!

This role may be right for you if you effectively:

●LeadCloud Services business as a high-performance manager.

●Embody excellence in operational principlesand focus on the user experience.

●Seek to partner and deliver creative solutions and customerservice to all clients.

●Keep up-to-dateon current industry trends and leading-edge technologies while sharing yourknowledge with your teammates.

Requirements

The personin this role will report to the team lead and will perform activitiesconsistent with the position of an IXN Network Manager which will include, butare not limited to:

●Creation of thedepartment vision/mission statement, tactical strategy, proposals and budgets.

● Leads technical project management from planning through toexecution and change management.

●Development of standard procedures and policies for best practicesin privacy and security.

●Supervises andleads IXN Teams of up to 10 staff, their policies, procedures, solutiondelivery, application services, IaaS and professional development.

●Manages theenhancement of the IXN customer portal, including all sales and marketingefforts.

●Establishesand implements effective processes to be able to identify and develop risk mitigation strategies.

●Manages servicelevel agreements (SLAs)

●Understands andreport on key program performance metrics.

●Leads service operations including problem, incident, andconfiguration management processes order tracking.

●Ability toidentify, analyze and synthesize issues, manage problems and apply root-causeanalysis to make data-driven decisions.

●Additionalresponsibilities as they relate to the position and needs of the department.

●Bachelor’s degree, preferably in a business, computer science, ortechnical program plus 4 years of experience leading teams that provide datahosting or SaaS is required.

●2 years ofexperience in budgeting and project planning required.

●3-5 years of supervisory experience leading high-performing teamsin a SaaS environment.

●Experience in IT, marketing, sales, project management a plus

●Excellent communication(verbal, written and listening) skills and able to collaboratively engage withall levels of stakeholders to work towards dynamic solutions.

●Maintains established contacts within the industry for long-termbusiness growth.

●Working knowledge of CRMs, cloud services platforms, and securityprotocols is highly recommended.

Benefits

The salary for this position is between $120,000-$125,000 peryear, depending upon factors such as qualifications, experience, skill levels,technical competencies, and other criteria.

Straight-time overtime may sometimes be available too. Hereare some of our other benefits:

●Group Medical,Dental, Life, HSA/FSA, and Vision Insurance

●SIMPLE IRAAccounts with an immediate vesting of 3% company match

●Paid company holidaysand personal days

●Partial Internetand mobile phone expense reimbursement

●Yearlyprofessional membership reimbursement

●Collaborative andinnovative work environment

●Potential equity

●Professionaldevelopment opportunities

Location & Work Environment

This positionis full-time and offers a hybrid work arrangement. You may be required to workin an office in Okemos, Michigan onsite approximately 3 to 4 days per week(subject to change). Travel is primarily local duringthe business day, although some out-of-area and overnight travel (0-25%) may beexpected to represent the IXN community at events and trade shows.

AtA.J. Boggs, we embrace a positive work environment by demonstrating culturalawareness, flexibility, collaboration, and creativity. We are committed toequal opportunity in employment, and fostering a diverse and inclusive work culture. Formore information, visitwww.ajboggs.com/careers.