LOCATION - POWAY

POSITION SUMMARY

The Office Manager/TC assists the owner doctor to achieve the goals and mission of the practice. The OM/TC will organize the office and utilize the staff to accomplish the goals of the practice. The OM/TC ensures the practice’s core values are being upheld, and that effective processes are being followed. The objective of this role is a smoothly run, effective office; where patients receive remarkable dental care and team members are achieving their personal, professional and financial goals through the growth of the practice. This position is also responsible for the Treatment Coordinator duties of closing or assisting in the closing of treatment plans generated by the doctor. The Treatment Coordinator takes pride in helping all patients and working towards the goal of having no patients with incomplete treatment plans. The goals are to provide a profitable practice, a great working environment, an excellent patient experience, and succeeding employees.

ABOUT A FAMILY DENTISTRYAt A Family Dentistry we provide comprehensive dental services for our patients’ needs all under one roof, including specialist treatment, and we are growing by the day. Our mission is to elevate patients’ lives and confidence through remarkable dental health. We are disciplined and lead by example in our pursuit to see each team member reach their personal, professional, and financial goals through working with us. The backbone of our business that guides our hiring process is our core values which are: Build Positive & Fun Relationships, Aligned, and Results-Oriented. If you desire an opportunity to make a difference, advance your career, and serve as a positive influence in a growing company, we look forward to receiving your application!

PERFORMANCE OBJECTIVES

• Creates a positive, non-judgmental, and memorable experience for each patient.
• Able to maintain good case acceptance to an appropriate level defined by upper management to keep office profitable and meeting collection goals.
• Accurately and efficiently calculate the patients’ copay for their treatment plans according to the office’s financial policy and their dental benefits;
• including accurately calculating patient’s insurance portion.
• Follow up frequently with patients with outstanding treatment plans and get them closed or back on the schedule to see the Doctors or Hygienists.
• May handle or assist with employee improvement programs and facilitate more training programs.
• Provide Leadership to the team to have them succeed in their job and maintain high statistics.
• Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
• Maintains office employee files for payroll and absences; implements an efficient system for other staff to access files and records in google drive.
• Help run morning huddles and one-on-one meetings with direct reports.
• Work with the team to get the schedule filled productively.
• Gather patient testimonials and online reviews
• Performs other related administrative duties as assigned.
• Promote the company’s Mission, Vision, and Core Values to patients and potential team members.

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role but are not necessarily all-inclusive.

• Ability to type at least 60 words per minute.
• Extensive knowledge of office management procedures.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite, and Dentrix software or related software.
• Excellent Leadership skills
• Ability to act with integrity, professionalism, and confidentiality
• Ability to demonstrate initiative and promptness.
• Ability to to encourage and build mutual trust, respect, and cooperation among team members
• Ability to explain dental conditions consequences of treatment & non-treatment, financial options, dental benefits in an easy to understand manner for the patient.

PHYSICAL REQUIREMENTS

• Resides with or close to 15 miles of office location for reasonable commute

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; Associate’s degree in office administration or related field preferred.
• At least two years of administrative and clerical experience is required.
• At least two years of dental office experience is required.

BENEFITS

• Employer-Sponsored: Health Insurance
• Company dental discounts for employees and immediate family
• PTO, Paid Holidays, and Excused Vacation
• Opportunity for bonuses if office goal is met
• 401(k) Options
• Professional Training & Development Opportunities
• Employer-Sponsored Quarterly Team Events

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, A Family Dentistry recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to . Already an A Family Dentistry candidate? Please connect directly with your recruiter to discuss this opportunity.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Pay: $27.00 - $35.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Dental office: 2 years (Preferred)
• Dental sales: 2 years (Preferred)

Work Location: In person