We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will work cross-functionally with our teams to ensure that our internal and external customers are satisfied with our services and their AD Solutions experience.

Responsibilities:

• Responding to customer inquiries and customer needs via phone, email, chat, and in person in a timely and professional manner.
• Resolving customer issues and complaints in a friendly and efficient manner.
• Providing information, troubleshooting, and technical support to customers.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with service and support teams to ensure customer satisfaction.
• Participating in training sessions to improve product knowledge and customer service skills.
• Communicating with customers to gather feedback on products, services, and needs.
• Documenting and updating customer records.
• Routing and assigning service calls to ensure desired service response times are met.
• Providing regular updates to management on customer feedback, concerns, and issues.
• Collaborating with other departments to ensure that customer needs are being met.
• Participating in team meetings and providing input on ways to improve the customer experience.
• Support internal customers through light housekeeping (opening and closing procedures and restocking supplies).

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• 3-5 years experience in customer service or call center environment.
• Excellent communication skills, both written and verbal.
• Clear and professional speaking voice.
• Strong problem-solving and decision-making skills.
• Ability to work onsite, Monday- Friday, with occasional weekends or evenings to support business operations.
• Ability to push, pull and lift up to 25 lbs occasionally.
• Ability to type and operate office technology.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Orlando, FL 32805: Relocate before starting work (Required)

Work Location: In person