9Round Franchising, LLC

Position Description

JOB TITLE : General Manager

DEPARTMENT: Corporate Gym/Butler Road Location

LOCATION : Simpsonville, South Carolina

FLSA CLASSIFICATION: Salaried, exempt 

POSITION PURPOSE

The General Manager manages and oversees all aspects of the gym’s daily operations. This includes attracting and retaining members, hiring and training staff, maintaining the facility, and ensuring member satisfaction.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for training trainers on all 9Round systems within studio (ClubReady, Locker Room, PULSE, Fitradio et). 
• Communicates practice scripts, price presentations, and common objections to trainers.
• Responsible for greeting members and guests upon arrival, providing them with a positive and welcoming experience. 
• Guides members to help them meet their fitness goals by providing guidance and support.
• Responsible for training trainers on new and current policies and procedures. 
• Conducts training meetings and team building activities.
• Responsible for interviewing, hiring, and new employee orientation.
• Monitors voicemails and emails daily and responds back in a timely manner.
• Ensures the gym is in accordance with safety regulations.
• Responsible for making sure that every piece of exercise equipment is clean and in good condition.
• Reviews bookings and ensures they are documented correctly. 
• Monitors software CRM for following communications: Texts, Members, Prospects, Schedule Texts, Mass Texts and edits Templates and Keyworks.

• Manages opening and closing checklists and ensures they are documented correctly. 
• Reviews and processes cancellations. 
• Responsible for reviewing and scheduling posts on Social Media Accounts.
• Completes and reviews Marketing Action Plan.
• Responsible for networking in the community—marketing, advertising, and outside events. 
• Completes an expense report every month. 
• Processes payroll weekly.
• Creates schedule in WhenIWork schedule for all studios. 
• Reviews and reports numbers (new members, lost members, new prospects, etc.). 
• Promotes 9Round in a positive way and on a personal level. 
• Provides backup support to trainers.
• Performs additional duties as assigned, as this list does not reflect all the duties and responsibilities of the General Manager. 

QUALIFICATIONS

Competencies:

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Excellent interpersonal skills.
• Ability to lead, motivate, and inspire others.
• Ability to multi-task, ensuring each item is addressed and resolved promptly.
• Strong written and oral communication skills.

• Ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrate the highest level of member service response.

• Possess a strong commitment to a team environment while working well with others including treating employees, members, and anyone else necessary with respect and dignity.

Skills:

• A passion for fitness and a strong understanding of the fitness industry
• Proficient in mathematical skills
• Firsthand knowledge of Microsoft Office

Education:

• Bachelor’s degree in business, sports management, or related experience
• ​Personal Training Certification (preferred but not mandatory)
• Group Fitness Certification (preferred but not mandatory)
• Martial Arts/Boxing/Kickboxing Experience (preferred but not mandatory)

Experience:

• 5 years of experience managing a gym, health club, or similar facility preferred.

Supervisory Responsibilities:

• Interviews and recommends new hires
• Assigns work, guides, and develops trainers
• Performs performance reviews for trainers
• Recommends disciplinary action

Work Environment:

• Works primarily in a climate-controlled environment.

Physical Demands:

• Ability to be punctual and attend work on a regular and consistent basis.
• Additional (weekends) or alternative hours (evenings) may be required as needed.
• Must be able to successfully complete a 9Round workout and promote an active lifestyle.
• Ability to concentrate with various interruptions and noise levels.
• Must be able to talk, hear, use hands, fingers, climb or balance, stoop, kneel, crouch, and crawl.
• Must be able to stand and walk 100% of the time.
• Occasionally will be expected to lift boxes not to exceed 50 pounds.

The physical demands described above are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.