Overview:

We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, excellent problem solving skills and enjoy working in a team oriented environment, we would love to hear from you.

Duties:

- Greet guests with a warm and welcoming demeanor upon arrival

- Check-in and check-out guests efficiently and accurately

- Provide information about hotel amenities, local attractions, and dining options

- Handle guest inquiries, requests, and complaints promptly and professionally

- Maintain a clean and organized front desk area

- Operate phone systems to answer incoming calls and transfer to appropriate departments or individuals

- Assist with reservations and room assignments

- Process payments and maintain accurate records of guest transactions

- Collaborate with other hotel staff to ensure guest satisfaction

-Maintain retail sales area

-Assist with light maintenance or housekeeping if needed

Qualifications:

- Previous experience in guest relations, front desk, or customer service is preferred

- Excellent communication skills, both verbal and written

- Proficient in operating phone systems with proper phone etiquette

- Strong organizational skills with attention to detail

- Knowledge of hospitality management principles is a plus

- Ability to multitask and prioritize tasks effectively in a fast-paced environment

- Fluent in multiple languages is an advantage

- Must have a positive attitude and be a team player

We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Agent. We have multiple openings for a variety of shifts.

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Hampton, NH 03842: Relocate before starting work (Required)

Work Location: In person