Thank you for considering a career at Bon Secours Mercy Health! DIRECTOR, HOSPITALITY SERVICES | Work From Home/Remote Position Reports to: Chief Care Delivery Officer Primary Function/General Purpose of Position The Director, Hospitality Services will act as the primary leader for hospitality services vendor relationships. They will provide direction and operational oversight related to outsourced hospitality services, such as Food & Nutrition, Environmental Services (EVS) and Transport operations. This role will align with system and market leadership to define, create, and prioritize support services efforts and outcomes to achieve required facility support, patient satisfaction, regulatory compliance and financial results. This role is accountable for the operational performance of these functions through direct oversight and/or closely managed vendor partnerships. Essential Job Functions Supports the development and execution of strategy for hospitality support services and serves as the subject matter expert for the organization Establishes and hold vendors accountable to key KPIs and metrics to evaluate vendor partnership success and goal progress Ensures vendors are accountable in the support of the experience of care success across the organization Accountable for all aspects of operational oversight and ensures compliance in all processes including accuracy, consistency and timeliness Conducts regular reviews and assessments across the organization and ensures the partnership is meeting agreed upon objectives Ensures compliance with contract service levels, as well as Centers of Medicare and Medicaid Services, The Joint Commission, state and all other regulatory guidelines and requirements are being met Develops and directs short and long-term organization-wide plans that translate strategic goals into specific, actionable steps to improve financial and operations performance of hospitality support services Ensures there are established system productivity benchmarks, and monitors industry trends to ensure services and strategies contribute to the highest quality and patient experience levels Education Bachelors, Healthcare Administration or Business Administration, Nursing or related field (required) Masters, Healthcare Administration or Business Administration, Nursing or related field (preferred) Work Experience 15 years of healthcare experience, including support services leadership experience (required) 10 years of progressive management-level experience (required) Skills Budgeting & Financial Acumen Manage third party vendors Analyzing data or information Patient Experience Acumen Executive Relationship Management Healthcare support services operational skills Project Management Conflict and change management expertise Leading through influence Bon Secours Mercy Health is an equal opportunity employer. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Department: SS Clinical Operations - Care Delivery All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. For nearly 200 years, the historical founders of Bon Secours Mercy Health has been providing care to those in need. Today, the ministry is one of the top 20 health systems in the United States and part of the top performing quartile of Catholic health systems for lowest cost per case for patient care. This quality care is provided by more than 57,000 employees serving communities throughout Florida, Kentucky, Maryland, New York, Ohio, South Carolina and Virginia. The health care ministry provided care for patients more than 10.3 million times in 2017 through its network of more than 1,000 care sites. Consistent with its commitment to serve each patient with dignity, Bon Secours Mercy Health provides nearly $2 million per day in community benefit. The Mission of Bon Secours Mercy Health is to extend the compassionate ministry of Jesus by improving the health and well-being of its communities and bring good help to those in need, especially people who are poor, dying and underserved. For more information, visit www.bsmhealth.org.