Thank you for considering a career at Conduit Health Partners! Primary Function/General Purpose of Position The Business Technical Systems Analyst will play a key role in strategizing, developing and implementing long-term best-practice solutions through technology. They will provide business and IT system analysis to support complex business processes and IT systems within the organization. This individual will maintain a thorough understanding of strategic and technological roadmaps. They will contribute to strategy decisions and partner with IT and operational leaders to drive execution according to those plans. An integral part of this role is to work with operational leaders on technology optimization, workflow design, and solution implementation. This individual will be responsible for assisting with education development, operational process improvement, researching and identifying technology best practices, troubleshooting, and providing on call support for Conduit managed technologies, expediting root cause technology solutions, change management, and reporting results. Essential Job Functions Gathers IT and operational new business development requirements by analyzing technology and operations, assists with determining project scope, documenting results, and communicating clearly and effectively to stakeholders. Acts as a liaison between the technical development team and stakeholders to ensure all requirements are met. Analyze business and IT system processes and recommend best practice changes to policies and procedures, troubleshoot issues, and recommend solutions, assess change impact on business processes, and develop process flows. Provide subject matter expertise in the business area(s), providing operational knowledge as well as functional IT system knowledge to assist stakeholders with setting business priorities, meeting goals, and strategic growth. Leading and/or participating in business discovery sessions, developing IT requirements, functional IT system analysis and design, IT system review and test, develop process flows, review and developing training materials and user guides, troubleshooting business problems, and recommending solutions, or assessing impact on business processes with clients as new applications systems are designed and developed. Regularly works with clinical staff to optimize technology and service. Acts as a technical expert to assist with identification of best practice to support customer and business needs. Responsible for the oversight and management of technology systems utilized within the organization and coordinates any required internal or external vendor services. Provide after hours on call support for technologies managed by Conduit Health Partners. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Business Analyst Certification (preferred) Education Bachelor’s degree in IT, business, or related field (required) Master’s degree in IT, business, or related field (preferred) Work Experience 3 years of experience in related CRM, contact center or healthcare environment information technology. (required) 5 years of experience in related CRM, contact center or healthcare environment information technology. (preferred) Experience in at least one of the following industries healthcare, virtual care, customer relationship management (CRM), contact/call center or SaaS. (preferred) Experience in at least one of the following IT systems Epic, Salesforce, Cisco & CTI or Systoc/PureOHS (preferred) Training None Language None Patient Population Not applicable to this position Working Conditions Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. General office environment. Prolonged periods of working alone. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) x Lifting/ Carrying (50-100 lbs.) x Push/ Pull (0-50 lbs.) x Push/ Pull (50-100 lbs.) x Stoop, Kneel x Crawling x Climbing x Balance x Bending x Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting x Walking x Standing x Additional Physical Requirements/ Physical Requirements Manual dexterity (eye/hand coordination) Hear alarms/telephone/audio recordings Acuity – near Hazards Exposure to potential electrical shock Skills Organization Multitasking Clinical processes Clinical knowledge IT process Business development Reporting Change management Troubleshooting Operational support Call center Strategic solutions Communicate with different stakeholders Conduit Health Partners is an equal opportunity employer. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status Scheduled Weekly Hours: 0.01 Work Shift: Nights (United States of America) Department: SS Human Resources - Talent Acquisition All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. Conduit Health Partners, a wholly owned subsidiary of Bon Secours Mercy Health, is a patient access company aimed at developing strategies to mitigate risk and help health systems maximize growth. Their services are focused on process efficiency as well as the acquisition and retention of patients within their client’s system, ultimately resulting in the best care and outcomes. To learn more, visit www.conduithp.com.