Position Summary The Organizational Change Management (OCM) Lead designs and oversees the Organizational Change Management program. The OCM Lead works collaboratively with other Change Management practitioners across the organization to ensure adoption of new solutions and processes. Emphasis is placed on defining success measures, maximizing user adoption, mitigating resistance, and establishing reinforcement activities. The OCM Lead is responsible for the internal certification program and related toolkit to cultivate a competent Change Champion network across the enterprise. The OCM Lead serves as a lead advocate and contributor in building a change-ready culture through ongoing education, the development of a consistent and strategic approach to managing change across the enterprise and tracking OCM progress on enterprise-wide initiatives. Primary Qualifications Supervises, trains and mentors a team of Change Management Facilitators Works closely with team members at all levels across the organization to identify major changes and impacts to the organization that will require change management facilitation and support Defines and applies OCM processes and tools to create a strategy to support adoption of the changes required by a project or initiative Connects the program/project vision and objectives to change management deliverables Identifies key stakeholders impacted by the change and develops the change strategy specific to each group Ensures user readiness, by identifying and managing resistance to change and determining and mitigating risks Identifies and manages change management interdependencies across the enterprise Develops surveys, gathers feedback, proposes adjustments and reports on adoption Consults, coaches, engages, and supports project teams, senior leaders, managers, and supervisors to ensure the successful execution of the end-to-end OCM strategy Supports the design, development, delivery, and management of communications Ensures feedback-loops are established and provides two-way communications Collaborates with OCM Community of Practice to develop and continually improve standards, guidelines and tools Leads the creation and maintenance of an ongoing list of key enterprise changes; identify stakeholder impact, prioritize change efforts, and identify potential risk Coaches and mentors team members throughout the organization on the importance of Organizational Change Management Trains new team members on the OCM standards, guidelines and tools OCM CoP Steering Committee facilitation, participation and governance Desired Skills Master’s Degree preferred in Business, Technology, Psychology or Organizational Design or similar Bachelor’s in Business, Technology, Psychology or Organizational Design or similar PROSCI Change Practitioner Certification or similar Minimum of 5 years OCM Facilitation Minimum of 2 years Supervisory Experience Must be a team player and able to work collaboratively with and through others Proven, successful experience applying OCM principles, methodologies, and tools for implementing large-scale and high-risk organizational change efforts Demonstrated ability to develop and deliver complex and high-risk OCM programs throughout an organization A highly organized, energetic, and creative change professional with excellent planning and execution skills Flexible and adaptable; able to work in ambiguous situations Excellent and proven problem solving and analytical skills (including root-cause analysis) Excellent and proven written and verbal communication skills with the ability to tailor messaging to appropriate audience Ability to build and maintain effective working relationships and to influence at all levels of the organization Expert level understanding of how people go through a change and the change process Exceptional project management skills Resilient and tenacious with a propensity to persevere Flexibility to work on a variety of projects and independently prioritize and escalate issues when necessary Proven Training and Mentoring experience Why Clayton Homes? Founded in 1956, Clayton is a Berkshire Hathaway Company committed to opening doors to a better life and Building Happyness® through homeownership. Through its family of brands, Clayton builds, sells, finances, and insures traditional site-built homes and off-site built housing – including modular homes, manufactured homes, CrossMod™ homes, tiny homes, college dormitories, military barracks, and apartments. Corporate headquarters is located in the Knoxville, Tennessee area, specifically, Maryville, Tennessee. Clayton is the recipient of numerous industry awards including 2019 Builder of the Year and ranks as the #2 builder of homes in the U.S. by units sold. Our site-built division, Clayton Properties Group, is the 8th largest site builder in the U.S. We achieve our results through the strength of our people and have been recognized on the 2021 Forbes Best Employers for Diversity and 2021 Forbes America’s Best Employers Lists. To learn more about Clayton Homes, got to: https://www.claytonhomes.com Benefits Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays. Quarterly bonus program. Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women. Recognized as one of East Tennessee’s top technology workplaces. Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being. Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course. Paid Time Off for Volunteer work. Why Clayton Homes: • Consistently striving vertically integrated Berkshire Hathaway company • One of America’s largest home builders and leader in housing • Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women • Quarterly profit share bonus program • Onsite gym with variety of classes, wellness, professional and personal development programs and much more! Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00023 Technology Our passion is simple, and it's been our focus since 1956. We want to help people across America achieve the dream of homeownership. Clayton became part of Warren Buffett’s Berkshire Hathaway family of companies in 2003. Today we build, sell, finance and insure our homes from coast to coast. Clayton is organized into six businesses that offer opportunities across multiple industries. Our success is in our team members - join our team and see how you can make us stronger. Corporate team members help support each business under the Clayton umbrella. This includes everything from our wellness team, internal audit, accounting/finance, digital marketing, legal, facilities and much more! We believe our strength is our people and we attract those who make us better. Our team members are encouraged to try new things, have a strong work-life balance and continue to grow their skill sets. We are in the middle of a digital transformation, and at Clayton Technology, our team members get that. Our collaborative and innovative culture encourages team members to grow to their full potential. With over 350 information technology team members, we help drive and support every business unit at Clayton by providing innovative technology solutions. Clayton Tech provides services to the entire company, including everything from strategy and planning to software development and IT operations. Clayton Home Building Group has more than 12,000 team members across the United States, currently building more than 45,000 homes per year. We are committed to providing quality, beautiful homes to families across America, and it’s all possible with the knowledge and expertise of our hardworking team members. More than 1,900 team members support Clayton Retail, with over 350 retail centers across the United States. Our home consultants help customers choose from hundreds of floor plans and customize a new home to meet their needs. Clayton Retail, alongside our eight other retail brands, sells more than 17,000 homes annually, as we help people achieve the American dream of homeownership. Clayton Connect, part of Clayton Home Building Group, is responsible for safely transporting our homes and making sure they arrive free of damage. More than 200 team members cover an average of 6,000 miles a day, knowing they are doing more than delivering a home - they are delivering a family’s dream.