RESPONSIBILITIES: [Key position functions which support the critical success factors] Identify and tracks Primary Care Physician (PCP) preferences for direct patient interactions Make routine visits to PCP offices and facilities Meet with PCP’s and their staff as needed, to discuss high risk patient status, discharge plans, hospitalization avoidance strategies and ensure end of life preferences are identified Review recent admission trends and history with PCP and staff Communicate directly with patients experiencing transitions in care for a prescribed length of time to determine if post discharge needs are met, follow-up appointments are made and kept, and conduct a medication reconciliation Act as a Health Coach, providing patient education with a goal of improving their overall health while improving the ACO quality measures May be assigned duties of a team lead in a specific geographic area. Responsibilities may include, but are not limited to: staff scheduling, staff performance input, staff training and nurse-provider relationship building Participate in CareAllies team meetings to review and discuss ACO trends, variances, problem areas and opportunities Collaborate with Local Network Operations Team on a scheduled and as needed basis Participate in the annual quality measure abstraction as a SME Document all interactions and workflow management in a concise and accurate manner in Arcadia Make routine visits to acute in-patient facilities, post-acute care facilities Identify/ receive notification of MSSP patients admissions and discharges in the acute care setting Develop and maintain collaborative relationships with key personnel in high volume acute care facilities to coordinate with the facility discharge planner to ensure an appropriate transition of care plan is in place Develop and maintain collaborative relationships with key personnel in high volume post-acute care facilities to coordinate with the facility discharge planner to ensure an appropriate transition of care plan is in place Coordinate care in alignment with evidenced-based guidelines Communicate directly with patients to determine post discharge preferences, discharge needs and work with the hospital or post-acute care management staff to ensure appropriate plans are in place Act as a resource for the PCP and communicate admissions, discharges and discharge plans for high risk patients to the PCP, their staff and the assigned ACO Practice Coordinator REQUIREMENTS: Travel to the Nashville, TN Area Experience/ Education: Experience/ Education: Current unrestricted TN state RN license Baccalaureate degree preferred Three or more years of clinical experience in an acute care, post-acute care or community setting Minimum of two years of experience in Case Management or Utilization Review Experience with physician’s office practices preferred Knowledge: Must possess or attain knowledge of: Medicare regulations and MSSP regulations HIPAA regulations Knowledge of care management-utilization management, discharge planning, population health Evidence-based guidelines Knowledge: Must possess or attain knowledge of: Medicare regulations and MSSP regulations HIPAA regulations Knowledge of care management-utilization management, discharge planning, population health Evidence-based guidelines GENERAL SKILLS: Excellent communication and presentation skills required Proficient in computer skills including: Microsoft office suite (Outlook, Excel, Word) quickly learns new computer software and ability to utilize internet based programs. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.