Job Posting Start Date 05-16-2024 Job Posting End Date 07-22-2024 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary We are seeking an experienced Production Support Engineering Manager to join our team. The Production Support Engineering Manager will be responsible for overseeing the production support activities, ensuring the smooth operation of our systems and applications, and managing a team of production support engineers. The ideal candidate will have a strong technical background (maintenance), excellent leadership skills, and a proven track record in managing production support teams. What a typical day looks like: Manage and lead a team of production support engineers, providing guidance, coaching, and mentoring to ensure high performance and professional growth. Development and implementation of technician training Oversee the day-to-day production support activities, ensuring timely resolution of incidents, problems, and service requests. Collaborate with cross-functional teams, including development, operations, and quality assurance, to ensure effective communication and coordination of support activities. Develop and implement best practices, processes, and procedures for production support, including incident management, problem management, and change management. Monitor and analyze system performance, identifying areas for improvement and implementing proactive measures to enhance system stability and reliability. Collaborate with development teams to ensure smooth deployment of new releases and updates, minimizing downtime and impact on production systems. Coordination and scheduling of periodic maintenance on equipment. Manage relationships with external vendors and service providers, ensuring adherence to service level agreements and driving continuous improvement. Stay up-to-date with industry trends and emerging technologies, identifying opportunities to enhance production support processes and tools. The experience we’re looking to add to our team: Bachelor's degree in Mechatronics, or related engineering field. 8-10 years of experience, preferably in a regulated industry 3 years experience managing production support teams in a fast-paced environment. Strong technical background, with hands-on experience in troubleshooting and resolving complex technical issues Excellent leadership and people management skills, with the ability to motivate and inspire a team. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams. Ability to prioritize and manage multiple tasks and projects simultaneously. Strong problem-solving and decision-making skills Lean or Kaizen experience a plus What you’ll receive for the great work you provide: Full range of medical benefits, dental, vision Life Insurance Matching 401K PTO Tuition Reimbursement Employee discounts at local retailers JS21 Job Category Production Engineering Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We welcome people of all backgrounds. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary! Join our talent community to learn more about job opportunities, company news and events. Get Started