SUMMARY

Fortune favors the bold. Ace Hotel Brooklyn seeks kind, curious and industrious humans to join our family.

Ace Hotel’s home here is in Boerum Hill on the cusp of Downtown Brooklyn, at a geographical Venn diagram of overlapping energies — from the tree-lined streets and brownstones of Cobble Hill and Carroll Gardens all the way down to the restless East River. The ever-evolving intersection of everything. Ace Brooklyn is anchored by a vibrant culinary program that’s as inspired and culturally alive as the neighborhoods around us. As You Are is an all-day affair, a bar, restaurant and bakery that serves seasonal, from-scratch fare dawn and through dusk. The Lobby is our womb-like hub offering all who pass through a place to enjoy a coffee, a cocktail or a comforting bite. Now all we need is you.

Baristas Servers at Ace Hotel Brooklyn are responsible for serving and ringing/ checking out our guests and accommodating those needs and orders; Preparing any coffee beverages for service in the Lobby. Serving the guests quickly and efficiently with complete knowledge of the bakery menu. Understanding the basics of operating and handling all coffee machinery and proper care and cleaning for all machines. Maintaining station in a clean and orderly manner throughout the shift and upholding Department of Health standards at all times.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned

• Work, and act in a manner consistent with the mission of Ace Hotel.
• Warmly greet and acknowledge guests upon arrival and/or while moving through the station and Lobby.
• Remain fully knowledgeable of all menu offerings, acceptable modifications, allergy protocols, and any other information needed to maintain guest satisfaction and safety
• Record orders into the POS accurately and complete guests orders correctly.
• Ensure guests have appropriate utensils and all orders are properly packaged.
• Recognize, engage, and learn the names and preferences of regular guests
• Work with fellow employees and management, in a friendly and communicative manner, to meet guests’ needs and support the operation of the restaurant
• Accept guest payment, process credit card charges and/or room charges, and make change upholding Ace Hotel, PCI, and cash handling procedures
• Participate in daily pre-shift meetings and any scheduled employee meetings
• Responsible for all areas of the espresso counter checklist on a daily basis
• Maintain cleanliness and sanitation of work areas, water stations, and creamer stations.
• Adhere to Ace Hotel Covid guidelines.
• Stock service areas with necessary product and service tools (i.e. lids, sugar, creamers, ice, glassware, silverware, napkins, straws, etc.) as needed
• Break down the station at the end of the shift including restocking milks, cleaning the machines, and stocking cups and utensils..
• Report all equipment problems, damage, and dining room maintenance issues to managers
• Utilize employee entrance and back of house elevators during working hours
• Be knowledgeable of property facilities, services, hours of operation, in-house events, and promote property outlets to better assist guests
• Batch and prep cold brew for service the following morning for the dining room, room service, and the counter.
• Unbox all coffee orders that are received on a bi-weekly basis.
• Complete weekly cleanings for all coffee urns and milk pitchers
• Maintain confidentiality of guest, employee, and company information
• Perform additional duties as requested by department managers and supervisors.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.
• Maintain complete knowledge of all hotel services/features and hours of operation.
• Other language, mathematical, and reasoning abilities as outlined below.
• Ability to comply with physical demands as outlined below.
• Knowledge and understanding of Ace Hotel Culture & initiatives
• Ability to compute basic mathematical calculations.
• If applicable, must meet any required minimum age to serve alcohol.
• Must be able to maintain a flexible work schedule.

REQUIRED EDUCATION and/or EXPERIENCE

Minimum 1 year previous experience working in the restaurant industry and a similar-sized restaurant. Additional restaurant experience (barista, busser, etc.) preferred. Additional certifications (ServSafe, TiPS, etc.) preferred.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities:

• Ability to understand service needs and requests.
• Ability to acknowledge requests in a polite manner.
• Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to address and solve problems involving guest and operational issues.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Sit, walk, and stand continuously.
• Lift / carry 10lbs/4.5kg (frequently) and 25lbs/12kg (occasionally)
• Bend, squat, crawl, and reach above shoulder level.
• Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
• May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.

We are an equal opportunity employer, committed to a diverse workforce.