Job Overview
Provide support for R&DS CRM and related initiatives through effective communication, training, technology, process improvement and data analysis with limited management input.

Essential Functions

• Maintenance of R&DS Salesforce CRM and responding to requests for data and functionality updates
• May lead and support both short and long term planning initiatives to improve the ability of organization to plan ahead and operate efficiently and effectively
• Assist in developing and implementing day-to-day sales communications, processes (including sales, training, and databases), technologies, and data analysis
• Communicate directly with sales management and sales colleagues to ensure consistency of approach and standardized outputs to clearly communicate sales performance and internal and external customer related information
• Conduct verbal and/or written follow-up with internal colleagues and management regarding the information provided by this department
• Responsible for ensuring up-to-the-minute accurate sales and/or quantitative information is captured in the appropriate databases or tracking sheet
• May participate in mentoring, training, and coaching new staff
• Update and maintain corporate databases as required and ensure accurate information is included in tracking reports
• Identify quality control needs and assist in the implementation of measures to increase quality
• Develop and implement training modules
• Participate and may lead in the development of department procedures and processes
• Attend and participate in team teleconferences and meetings as necessary
• Perform quality control edits on all documents before issue to our internal or external customers
• Perform all other duties as assigned

Qualifications

• Other Degree in Business Management or other related discipline Req
• 5 years related experience Req Or
• Equivalent combination of education, training and experience Req
• Understanding of industry and business trends
• Extensive knowledge of Salesforce (CRM)
• Ability to be self-directed, prioritize opportunities and perform multiple tasks
• Ability to maintain demanding timelines
• Possess strong organizational skills and attention to detail.
• Possess strong communication skills, both verbal and written.
• Possess strong research and analytical skills
• Strong computer skills (Microsoft Office, database knowledge, Internet, etc.)
• Ability to establish and maintain effective working relationships with co-workers, managers and customers

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $85,300.00 - $127,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.