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Department :
11733 Support Operations Division - Security : Corp Command Branch
Status : Full time
Full time
Benefits Eligible : Hou rs Per Week :
Hou rs Per Week :
Schedule Details / Additional Information :
2nd shift 2pm to 10 : 30pm with rotating weekends and work scheduled holidays.
It's More Than a Job, It's a Calling!
Position : Public Safety Operations Center Telecommunicator
Location : Lutheran General hospital; Park Ridge, IL.
Full Time; 2nd Shift
Hours of 2pm-10 : 30pm; includes rotating weekends and holidays
MAJOR RESPONSIBILITIES
Monitors and utilizes security systems to maintain common operating picture of the enterprise. Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes.
Monitors risks that could adversely impact the organization using internal and external systems (internet, newsfeeds, and other data sources).
Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies such as fires, emergencies, or criminal activity.
Maintains automated logs of Public Safety / Security staff communications and activity.
Responds to Security, Fire, and Safety service requests, incidents, and alarms. Receives emergency and non-emergency calls from team members, public, Public Safety / Security staff, law enforcement, and others via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems.
Evaluates incoming information. Questions callers to determine their location and the nature of their problem. Follows established procedures to determine the severity and validity of the call or alarm.
Prioritizes calls and dispatches Public Safety personnel and / or others.
Communicates effectively in routine, urgent, and emergency situations. Maintains central database information to facilitate efficient operations and continuously update organizational data.
Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
License / Registration / Certification Required :
Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.
Education Required :
GED or HS Equivalency Diploma
Experience Required :
1 year responding to alarms such as burglar, fire, etc. Monitoring hardware and / or software such as signal receivers, alarm monitoring software;
Security and Fire hardware, CCTV, burglar, or fire panels; Emergency Response protocols and processes (public and private).
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Constant mental alertness and attention to detail required while setting priorities and following up on assignments
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The AAH Security Operations Center provides security monitoring and dispatch to the Advocate Aurora enterprise on a 24 / 7 / 365 basis.
Public Safety Telecommunicators must be willing to work in a 24 / 7 operation.
Incumbents function in a stressful, fast paced environment and work shifts are specified by department need and management direction.
The shifts may include nights, weekends, holidays, as well as mandatory overtime as required. Sitting is required for extended periods at a workstation wearing communications equipment, which limits mobility, except for scheduled work breaks.
includes hand / eye coordination.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may be required to perform other related duties.
Last updated : 2024-04-28
Full Time
$40k-51k (estimate)
04/29/2024
07/09/2024
The job skills required for Telecommunicator include Law Enforcement, Communicates Effectively, Public Safety Communications, Confidentiality, CCTV, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Telecommunicator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Telecommunicator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Telecommunicator positions, which can be used as a reference in future career path planning. As a Telecommunicator, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telecommunicator. You can explore the career advancement for a Telecommunicator below and select your interested title to get hiring information.