Role Description

This is a full-time on-site role as a Service Director at 55 Seventy in Dallas, TX. The Service Director will be responsible for overseeing day-to-day FOH operations, ensuring member satisfaction, managing labor budgets, providing training and coaching, and leading our team in delivering exceptional service experiences.

Schedule: Full-time, Mon-Sat, Mornings/Afternoons/Evenings

Salary: From $80,000.00 per year

Benefits:

• Medical and dental insurance
• 401(k) with match
• Paid time off
• Paid sick leave

Responsibilities

• Provide direction and oversight of the FOH team during AM and PM meal service periods.
• Maintain FOH MOD assignments when away from club service areas and communicate to FOH staff.
• Weekly and daily review, planning, and execution of Club Programming and Private Event BEOs.
• Preparation of daily shift notes and lead daily pre-shift meeting.
• Maintenance and distribution of up-to-date food and beverage training materials.
• Maintenance and distribution of up-to-date FOH side work sheets.
• Oversees adherence to company standards of service, production, employee productivity, product quality, uniforms and grooming, club cleanliness, and other FOH SOPs.
• Ensures full compliance with TABC Safe Alcohol Service standards.
• Provides performance-related feedback, coaching, and FOH employee development.
• Delivery and documentation of coaching and progressive disciplinary action for FOH employees.
• Creates, maintains, and audits fully compliant FOH employee files.
• Prepares bi-weekly payroll, weekly FOH financials, and tip share spreadsheets.
• Management of weekly FOH staff schedule.
• Maintains weekly FOH labor spend within budgetary guidelines.
• Maintains monthly BTG wine, liquor, and beer COGS within budgetary guidelines.
• Troubleshoots service issues, FOH systems, and other operational problems with General Manager.
• Coordinates recruiting, screening, interviewing, hiring, orientation, and training of new FOH staff.
• Provide sommelier floor presence during service, including hand selling and advanced wine service.
• Provide sommelier service for club programming, private events, wine dinners, and seated tastings.
• Maintains correct ambiance by controlling lighting levels, music volume, and club cleanliness.
• Responds to service complaints and executes guest recovery.
• Maintains complete and accurate financial records of all restaurant sales transactions.
• Maintains a poised, courteous, professional, friendly attitude to all club members and team members.
• Maintain in-depth knowledge of current beverage offerings including wine, spirits, cocktails, and beers.
• Maintain in-depth knowledge of current food menu offerings.
• Assist with the evaluation and selection of wines and spirts for the beverage program.
• Assist with periodic beverage inventory counts.
• Assist with membership tours and handling of prospective member visits.

Qualifications

• Fluently speaks, writes, and understands English.
• Fine dining experience in excess of 5 years. (Required)
• Restaurant management experience in excess of 3 years. (Required)
• Experience in the private club industry is a plus
• Ability to stand for the duration of meal service.
• Ability to lift and carry 50 lbs.
• Strong ability to multitask and maintain a calm, poised, and friendly demeanor during service.
• Current proof of TABC Seller Training.
• High-level working knowledge of food, wine, beers and proper service and sales techniques.
• Exceptional service, team leadership, and training skills
• Experience in managing budgets and ensuring customer satisfaction
• Attention to detail and problem-solving abilities

Position has a target start date of July 1, 2024, but an immediate start could be accomdated if necessary.

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Day range:

• Every weekend

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Dallas, TX 75225 (Required)

Ability to Relocate:

• Dallas, TX 75225: Relocate before starting work (Required)

Work Location: In person