“We are innovators who make purpose-built technical apparel, footwear, and gear for life's most demanding missions.”

5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. Through a commitment to operator-led product innovation, quality and compelling value, 5.11 has developed a loyal following among some of the most demanding and discerning end-users of apparel and gear.

At our Operations Center in Manteca and Global Innovation Center in Costa Mesa, we leverage our deep relationships with Law Enforcement, Special Forces Operators and First Responders to gain unique insights. The results are products that break new ground combining ruggedness, speed, range of motion and ultimate comfort in professional duty, tactical training, adventure, women’s tactical, fitness and industrial professionals.

POSITION SUMMARY:

In order to accomplish this mission, we have an exciting opportunity as a part-time retail Service Specialist at our retail store at: 2900 W Loop 250 N, Frontage Rd, Suite #125, Midland, TX 79705. We are seeking an exceptional, service-minded, retail Service Specialist to be part of our team. This role will be responsible for delivering an exceptional 5.11 brand experience, building and maintaining customer relationships while achieving store sales goals. 

RESPONSIBILITIES:

DELIVER OVERALL BRAND EXPERIENCE

• Demonstrates 5.11 Tactical’s values and mission through customer service and brand experience
• Maintains expert knowledge of products and services offered
• Recovers and replenishes products on sales floor according to brand presentation standards
• Processes merchandise shipments effectively
• Provides an efficient and satisfying cash wrap experience
• Assists in housekeeping duties to maintain a neat, clean, and professional store experience
• Execute alteration fitting and customization orders (in selected stores only)

BUILD CUSTOMER RELATIONSHIPS

• Maintains a 100% focus on the customer
• Takes initiative to establish customer relationships and provide excellent service
• Determines customer needs by asking open-ended questions ACHIEVE RESULTS
• Accountable for individual sales goals and shows accountability for store goals
• Expands a customer’s purchase with additional products related to their specific needs
• Works well with team members to ensure store success
• Maintains an awareness of Loss Prevention practices
• Communicates ideas and concerns to the Leadership Team

QUALIFICATIONS:

To perform the job successfully, an individual should have the following credentials:

• Demonstrates the ability to engage customers with a positive and friendly attitude
• Strong computer skills – MS Office Suite and ability to operate a retail POS system
• Possesses desire to become an expert about products and educate customers
• Exhibits comfort with contacting customers after the sale to build relationships
• Schedule flexibility to include evenings and weekends

Our Values:

At 5.11 we embrace a high energy culture built upon our valuesof Service, Unity, Impact and Tenacity.

Service – At 5.11, we wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer we fulfill the mission of a lifetime.

Unity – We build together—as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care and clarity, we empower each other to reach new heights.

Impact – We have big ambitions and they start and end with our consumer. With them in mind, we innovate for impact—we think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.

Tenacity – We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each other’s backs. We persist—determined to Always Be Ready.

5.11’s practice is to hire at 18 years of age and older only
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