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The Customer Support Associate is responsible for the following:
Join 4G Clinical and make a real impact in the world of global clinical trials. Our mission-driven company values innovation and change and we're looking for a Customer Support Associate who shares our passion to shape the future of our company. As a team member, you'll have the opportunity to contribute your unique ideas and have them valued.
Come work with purpose, collaborate with a talented team, and have fun doing it!
The Customer Support Associate is responsible for the following:
REQUIRED EXPERIENCE
The position requires experience as a services provider. The following skills are essential: customer service, troubleshooting and problem resolution. The candidate must also have excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently, ability to work well in a team environment. Familiarity with clinical trial is desired, but not required.
EDUCATION AND/OR CERTIFICATION REQUIREMENTS
The candidate must possess a high school diploma or equivalent, and 2-4 years of relevant customer service experience. Currently pursuing a degree in healthcare, computer science, business, communication or information technology field, equivalent experience, or diploma is a plus.
OTHER SKILLS/REQUIREMENTS
level of satisfaction and any issues or problems are addressed promptly and
professionally to retain business.
?Learn and apply the best practices for Customer Excellence.
?Follow established procedures and guidelines and provide suggestions to help
drive positive process improvements.
?Serve customers by answering inquiries, fulfilling requests, and maintaining
the database.
?Responsible for handling calls from new and existing customers regarding a
variety of requests.
?Respond to customer needs in a timely manner and takes immediate action
to address issues as they arise.
?Troubleshoot issues by clarifying, researching, implementing solutions, and
escalating unresolved problems.
?Ensure communication is properly documented in the Event Tracking tool.
?Provide off hours coverage on a predetermined schedule supplied by the
Lead or Senior Customer Support Associate.
?Provide coverage on weekend, holidays and OT as needed and/or as
scheduled by the Lead or Senior Customer Support Associate.
?Able to work in the event of any services outages i.e. power, phone, internet
etc.
?Perform other duties as identified by the Lead or Sr. Customer Support
Associate
?Participate in all required job training and development courses and
seminars.
?Assist with system testing.
REQUIRED EXPERIENCE
The position requires experience as a services provider. The following skills are
essential: customer service, troubleshooting and problem resolution. The candidate
must also have excellent interpersonal skills and integrity, superb attention to
detail, motivation to work/learn independently, ability to work well in a team
environment. Familiarity with clinical trial is desired, but not required.
EDUCATION AND/OR CERTIFICATION REQUIREMENTS
The candidate must possess a high school diploma or equivalent, and 2-4 years of
relevant customer service experience. Currently pursuing a degree in healthcare,
computer science, business, communication or information technology field,
equivalent experience, or diploma is a plus.
4G Clinical is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels. 4G Clinical came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in all facets of the business from product development and brand to services and staffing. We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE.
About Us
4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully cloud-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. 4G Clinical is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia.
For U.S.-based candidates, we offer compelling benefits to our employees, including:
4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.
Full Time
IT Outsourcing & Consulting
$39k-49k (estimate)
01/21/2024
07/05/2024
4gclinical.com
WELLESLEY, MA
100 - 200
2015
Private
TED HENDERSON
<$5M
IT Outsourcing & Consulting
4G Clinical is a Massachusetts-based randomization and trial supply management company that provides IWRS and natural language processing for clinical drug trials.
The job skills required for Customer Support Associate I (Hybrid Role) include Customer Service, Customer Support, Futures, Written Communication, Life Insurance, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate I (Hybrid Role). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate I (Hybrid Role). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate I (Hybrid Role) positions, which can be used as a reference in future career path planning. As a Customer Support Associate I (Hybrid Role), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate I (Hybrid Role). You can explore the career advancement for a Customer Support Associate I (Hybrid Role) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
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