Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: To provide financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts under his or her control. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. Maintains the utmost level of confidentiality at all times Adheres to hospital policies and procedures Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines Perform any other duty as assigned by the Coordinator, Office Manager, or Director Follow up, collection and allocation of payments Carry out billing, collection and reporting activities according to specific deadlines Reconciliation of accounts Monitoring customer account details for non-payments delayed payments and other irregularities Maintain accounts receivable customer files Follow established procedures for processing receipts, cash, etc. Investigate and resolve customer queries Process adjustments Organizing a recovery system and initiate collection efforts Communicating with customers via phone, email, mail or personally Maintain flexibility in scheduling to ensure optimal departmental operations Notifies Coordinator, Office Manager or Director of any billing rejection trends Notifies Coordinator, Office Manager or Director of any system problems and/or issues immediately Effectively demonstrates DCH's philosophy, values, and mission as evidenced by interactions and feedback from clients Education and/or Experience: High School diploma or general education degree (GED) Strong knowledge of healthcare revenue cycle process including Federal and State guidelines and regulations Minimum of 2 years working in a healthcare revenue cycle, preferably experience with a multi-specialty practice with experience to include billing, denials and collections Experienced with insurance payor filing requirements and deadlines Thorough understanding of physician billing, chart review, medical terminology, coding and other revenue cycle functions Working level in Word and Excel Until all children are well. Driscoll Children’s Hospital and its specialty centers, urgent care centers, and after-hours facility serve a vast area covering 31 South Texas counties. The hospital is a 191-bed tertiary care center offering 32 medical and 13 surgical specialties. Combined with our non-profit, community-based Health Plan, Driscoll Health System is an exceptional workplace for anyone with a big heart and a drive for success. Smiles, hugs and a soothing touch are as much a part of Driscoll’s approach to treating children as is its advanced medical treatments and technologies. The core values at Driscoll Heath System are: Compassion, Advocacy, Respect, Excellence, and Stewardship. These values are exemplified through every position - from treating the most critical patients hands-on, to maintaining a clean environment, to keeping the organization running from behind the scenes. We invite you to learn about Driscoll’s rich history and explore the laidback lifestyle South Texas has to offer.