The primary purpose of this position is to manage a 4 Wheel Parts Performance Centers retail location (including Service Department) and maximize all financial opportunities. Frequent independent judgments are essential. 4 Wheel Parts also requires that all employees perform all tasks in a safe manner consistent with Company policies.

Key Responsibilities

• Provides customer service;
• Responsible for Company signing Compliance standards (including Service Department);
• Reacts with urgency to changing sales opportunities;
• Ensures implementation of monthly display packets;
• Communicates current market trends to employees;
• Communicates the competitor’s activities in the specific market area to Regional Manager;
• Ensures compliance with the standards for fixture usage and maintenance;
• Ensures compliance to the stockroom (warehouse) standards;
• Responsible for Service Department Compliance standards (Eye Protection);
• Ensures compliance with the Company dress code policy (including Service Department);
• Participates in mandatory training programs;
• Ensures employee participation in mandatory training programs (including Service Department);
• Interviews and hires; explains employee benefits; conducts employee performance appraisals, processes terminations;
• Sells merchandise to Customers, teaches/demonstrates selling skills;
• Takes appropriate action on cashier proficiency and related reports;
• Ensures compliance with labor agreements, when applicable;
• Ensures compliance to quality ordering functions;
• Follows up on overstock/under stock conditions to ensure ordering system integrity;
• Follows Company policies for freight receiving and freight stocking standards;
• Maintains an awareness of daily/weekly sales and takes appropriate action;
• Ensures the condition of the facilities are being maintained (including Service Department);
• Reviews, analyzes and takes appropriate action on all financial reports;
• Ensures the Company assets are protected;
• Ensures control of expenses;
• Reviews Profit and Loss results with Regional Manager;
• Responds to verbal and written Customer comments/complaints/requests;
• Ensures daily and weekly time and attendance functions are completed;
• Ensures appropriate action is taken on all maintenance/repair needs (including Service Department);
• Prepares store for physical inventory;
• Complies with defective merchandise handling procedures are followed;
• Follows Company policy for freight shipping;
• Additional Management functions as assigned;

Supervisory Responsibilities

This position directly supervises subordinate supervisory personnel (Assistant Manager) and non-supervisory personnel and carries out supervisory responsibilities in accordance with 4 Wheel Parts policies and applicable laws. Responsibilities include interviewing, hiring, training, directing, rewarding, disciplining employees, appraising employee performance, resolving complaints, terminations.

Minimum Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals;
• Ability to write routine reports and correspondence;
• Ability to speak effectively to both employees and Customers;
• Ability to read, write and speak English fluently;
• Ability to calculate figures and amounts such as discounts, commissions, percentages and interest;
• Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form;
• Ability to deal with problems involving several concrete variables in standardized situations;
• Commitment to providing Customer service that makes our Customers want to shop with us again;
• Ability and willingness to move with purpose and a strong sense of urgency;
• Ability to work weekends on a regular basis;
• Ability to preserve confidentiality of information;
• Accuracy and attention to detail;
• Ability to organize and prioritize a variety of tasks/projects;
• Familiarity with industry/technical terms and processes;
• Ability to work within set time frames and fixed deadlines;

Physical Demands

• Walk up to 5 hours without a break; up to 12 hours a day
• Talk and hear
• Use hands to finger, handle and/or feel objects, tools or controls
• Lift up to 50 pounds up to 3 feet and carry for a distance of 500 feet
• Push up to 25 pounds for a distance of 3 feet
• Pull up to 25 pounds for a distance of 3 feet

Frequently required to do the following activities:

• Dynamically stand up to 5 hours without a break; up to 12 hours a day
• Reach up and out with hands and arms
• Lift up to 50 pounds up to 4 feet and carry for a distance of 500 feet
• Operate machinery

Occasionally required to do the following activities:

• Sit up to 2 hours without a break; up to 8 hours a day
• Climb stairs and/or ladders
• Balance
• Twist upper torso
• Stoop, kneel, crouch, and/or crawl
• Lift up to 100 pounds up to 3 feet and carry for a distance of 3 feet

Rarely required to do the following activities: