SUMMARY

The Sales Associate is responsible for delivering enthusiastic and helpful customer service and product knowledge to create a unique and indulgent retail experiences for our travel audience.

RESPONSIBILITIES

• Demonstrate and deliver the Baja Duty Free “PROMISE” of excellent customer service to every guest, every day.
• Greet and customers promptly and enthusiastically as they enter the store.
• Meet and engage with customers by asking open-ended questions, offering product information, listening to shopper needs and giving options on meeting those needs.
• Inspire the customer to buy, while creating a lasting, positive shopping experience.
• Perform opening and closing cash-handling duties as required.
• Operate the cash register with accuracy and efficiency.
• Adhere to all established company, airport, airline, customs and brand policies and procedures.
• Maintain a clean and well-stocked selling floor presentation, while also keeping an organized stockroom.
• Ensure merchandise is neat and attractively displayed by adhering to visual merchandising guidelines and management direction.
• Secure company assets by following Asset Protection policies and procedures.
• Perform various housekeeping duties on the sales floor as assigned.
• Adhere to your assigned schedule for appropriate customer service coverage.

QUALIFICATIONS

• 1-2 years of retail experience preferred.
• High school diploma/GED required.
• Strong interpersonal & communication skills.
• Excellent and enthusiastic customer service skills.
• Ability to follow directions.
• Ability to multi-task in a fast-paced work environment, while being attentive to customers and remaining flexible to the needs of the business .
• Comfortable working in a diverse environment.
• Frequently required to stand, walk, stoop, kneel, crouch or crawl.
• Must be flexible to work irregular hours including weekends and holidays.

COMPETENCIES

• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.