As a fast growing, rapid scale, technology company, 3SI Security Systems is a highly respected world leader in asset protection systems designed to recover stolen cash and high-value assets, as well as apprehend criminals and deter crime. Since inception, we have helped recover over $140 million in assets and apprehend over 16,000 criminals!

Position Summary

The Electronic Technician (internally known as a Field Service Representative) is the first line of contact to the end user for all 3SI products and will be responsible for installing, maintaining, servicing, and training customers on our products in financial branches, retail stores, and ATM cash machines. This role requires interacting with our customers which includes employees in financial branches, retail stores, third party vendors, and corporate security managers. This role will cover all service-related activity in Illinois, Wisconsin, and Minnesota.

Primary Responsibilities

• Successfully interact with 3SI customers bank and retail personnel.
• Install, maintain, service and upgrade all products in a safe and professional manner.
• Provide support to internal Sales and Customer Operations teams.
• Respond promptly to service calls while ensure meeting customer service level agreement requirements.
• Manage the territory’s customer base and provide training to ensure the highest levels of customer confidence and satisfaction.
• Efficiently manage time, territory, and inventory.
• Perform all other duties and responsibilities as directed by the supervisor.

Knowledge, Skills, and Abilities

• Strong time management skills
• Able to effectively manage inventory
• Customer service/support skills a must

Qualifications

• Associate degree in Electronics or related field
• Minimum of 2 years of relative experience working in a field service role
• Valid driver’s license and driving record that satisfies 3SI’s safety requirements
• Pre-employment background check and drug screening

Additional Comments

• Position will be based in either North Chicago, IL or Milwaukee, WI.
• Standard workdays for this role are Monday through Friday
• 40% of travel which includes both local and overnight
• Must be able to climb and work on ladders of various heights

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• Travel
• Up to 50% travel

Application Question(s):

• Are you able to travel up to 40% of the time, both local and overnight?

License/Certification:

• Driver's License (Required)

Location:

• Milwaukee, WI (Required)

Work Location: On the road