7 customer success specialist Jobs in redmond, wa
ECHELON FITNESS MULTIMEDIA LLC is Hiring a Customer Success Manager Near Redmond, WA
Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook. Think of us as the rebels of the fitness worldthe ones who dare to blur the lines between sweat sessions and entertainment extravaganzas.
Here at Echelon, we're more than just a company; we're a movement. Picture a team of driven individuals who eat challenges for breakfast and wash them down with a protein shake. We're the tech junkies, the fitness fanatics, the creative sparks, and the unapologetic dreamers, all converging to create something truly extraordinary.
The Opportunity
We are currently on the lookout for a dedicated entry-level Customer Success Manager who will join our vibrant team. The successful candidate will act as a primary touch-point for our customers, helping to maximize their satisfaction and ensuring they get the most out of our products and services.
Job Responsibilities
- Develop relationships with customers and understand their unique goals and objectives to ensure their successful use of our product.
- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems.
- Provide customers with detailed product suggestions and usage instructions, addressing any questions or concerns they may have.
- Work collaboratively with the sales team to secure renewals and upsell opportunities.
- Maintain a deep knowledge of company products and services.
- A bachelor's degree in business or a related field.
- Excellent communication and interpersonal skills.
- Ability to manage multiple clients and priorities simultaneously.
- Problem-solving skills surrounding customer service issues and concerns.
- Basic understanding of sales principles.
- Previous experience in customer success or account management role.
- Experience with CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
- Knowledge or interest in sustainable energy products and services.
- Experience working in a fast-paced, entrepreneurial and dynamic environment.
- Bilingual or multilingual proficiency.
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Compensation details: 85000-98700
PIacf54f8cccb3-26289-34023859
Job Summary
Full Time
$102k-145k (estimate)
04/18/2024
05/07/2024
echelonfit.com
Chattanooga, TN
<25
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
